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- Tasks: Ensure product quality and compliance while investigating customer complaints.
- Company: Join Kendal Nutricare, the fastest growing infant milk brand in Europe.
- Benefits: Enjoy 28 days holiday, a pension scheme, and on-site perks in the beautiful Lake District.
- Why this job: Make a real impact on children's nutrition with a passionate team.
- Qualifications: Degree in Food Science or related field; experience in quality roles preferred.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About us: We are a rapid-growth scale-up disrupting the infant nutrition space through our award-winning brand Kendamil – the only infant milk made in Britain, proudly used by the British Royal Family and uniquely crafted locally using British full cream milk, without the nasties. Our company, Kendal Nutricare, is a 150-person team passionate about giving children a better start to life. We’re proud to be a Queens’ Award winning business and to be ranked by the Financial Times as one of Europe’s 1000 Fastest Growing Companies in 2025. We’re on an exciting path – join us!
The Role: We are seeking a dedicated Disposition Technician to join our Quality team at Kendal Nutricare. In this key role, you will be responsible for the routine dispositioning of products across all stages of internal and external production. You will monitor and respond to customer and vendor complaints, conduct detailed investigations, and drive continuous quality improvement through the implementation of effective Corrective and Preventive Actions (CAPA). This position plays a vital role in ensuring that all products released to market meet the highest regulatory, safety, and quality standards—in full compliance with company procedures, Good Manufacturing Practice (GMP), and all applicable infant formula and food legislation. This is a full time role based at our headquarters in Kendal. You will be required to work a rotating 2 week shift pattern. Lates: 13:15-21:15 Monday to Thursday and 13:15-18:45 Friday. Earlies: 06:00-13:30 Monday to Friday.
Responsibilities:
- Product Quality & Release: Review and approve batch records, in-process checks, and laboratory results for raw materials, intermediates, and finished goods. Perform dispositioning of materials and products, ensuring compliance with internal specifications and regulatory requirements. Liaise with Production, Laboratories, and Supply Chain to ensure timely release of products. Maintain accurate and traceable documentation for all batch dispositions. Comply with safety and hygiene procedures including but not limited to: adopting safe working practices, wearing the required protective clothing and use of safety equipment appropriate to the role.
- Customer and Vendor Complaints: Receive, log, investigate, and respond to all customer and vendor complaints within agreed timelines. Perform root cause analyses, coordinate testing or sampling when necessary, and document findings. Collaborate with cross-functional teams to prevent recurrence and improve supplier quality performance. Track and trend complaints to identify recurring issues or emerging risks.
- Compliance and Documentation: Ensure that all activities comply with GMP, GFSI, BRCGS & Regulatory (UK/EU/US/CA) standards. Assist with internal, supplier, and regulatory audits, providing documentation and evidence as required. Contribute to the review and update of Quality Management System (QMS) documents, including SOPs, forms, and work instructions. Support training of staff in quality standards, procedures, and hygiene practices.
- Cross-Functional Collaboration: Work closely with Production, Laboratories, R&D, and Supply Chain to resolve quality issues. Liaise with external manufacturers and suppliers to maintain consistent quality expectations. Communicate quality performance, trends, and improvement actions to management and stakeholders.
What you’ll need:
- Degree in Food Science, Microbiology, Chemistry, or a related discipline.
- Proven experience in a quality role within the food manufacturing, pharmaceutical or medical devices industry.
- Strong knowledge of GMP, HACCP, and quality systems.
- Be self-motivated and a great team player.
- Be organised, efficient and methodical.
- Have excellent attention to detail.
- Be analytically minded and continuous improvement focused.
- Be quality focussed with a drive to ensure standards are upheld.
- Have excellent computer skills, including knowledge of Microsoft.
- Professional communication skills at all levels.
- Proven experience in a quality role within the infant formula or dairy manufacturing industry.
- Experience managing complaints, investigations, and CAPA processes.
- Experience working with regulatory agencies or within a GFSI-certified site (e.g., BRCGS).
- Working knowledge of BRCGS standard and/or food relevant regulations.
What you’ll get from us: The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers. We offer 28 days holiday (incl. bank holidays) with additional holidays granted each year for the first 5 years, a pension scheme, Employee Assistance Programme, Life Assurance at 2 x basic salary, on-site parking, subsidised breakfast and childcare vouchers. Oh and did we mention our factory is located in the heart of the beautiful English Lake District?
If this sounds like a role for you, email Magdalena Klonowska Senior Talent Acquisition Specialist & Onboarding Coordinator, (magdalena.klonowska@kendalnutricare.com) with your CV and a note on why you’re right for the job — we can’t wait to meet you!
Disposition Technician- Kendal Nutricare employer: Dairy Chain
Contact Detail:
Dairy Chain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disposition Technician- Kendal Nutricare
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Kendal Nutricare. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Kendal Nutricare’s products and values. Show us you’re passionate about quality and safety in infant nutrition—this will make you stand out!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in quality roles and how it aligns with what we do at Kendal Nutricare.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Disposition Technician- Kendal Nutricare
Some tips for your application 🫡
Show Your Passion: When you’re writing your application, let your enthusiasm for the role and our mission shine through. We love candidates who are genuinely excited about making a difference in the infant nutrition space!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your background in quality roles aligns with what we do at Kendal Nutricare.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Disposition Technician role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Dairy Chain
✨Know Your Stuff
Make sure you brush up on your knowledge of GMP, HACCP, and quality systems. Since the role involves ensuring compliance with these standards, being able to discuss them confidently will show that you're serious about the position.
✨Show Your Problem-Solving Skills
Prepare examples of how you've handled customer and vendor complaints in the past. Highlight your experience with investigations and CAPA processes, as this will demonstrate your analytical mindset and commitment to continuous improvement.
✨Be a Team Player
Kendal Nutricare values collaboration across departments. Think of instances where you've worked closely with production, labs, or supply chain teams to resolve quality issues. This will showcase your ability to communicate effectively and work well in a team.
✨Ask Smart Questions
At the end of the interview, don’t hesitate to ask insightful questions about the company’s quality management practices or future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
