Head of Sales Operations in York

Head of Sales Operations Department: Business Development Employment Type: Permanent - Full Time Location: Birmingham Description The Head of Sales Operations will lead and continuously improve the commercial operations that enables Dains to acquire, retain and grow client relationships. The role will bring together sales operations, HubSpot CRM, data, reporting, governance and commercial cadence to improve productivity, pipeline visibility, cross-sell and decision-making across the firm. Working closely with the Marketing, Business development, Partners and some members of the Executive team, the role will own the adoption of HubSpot CRM by client-facing teams, the pipeline reporting and optimisation roadmap of the client relationship process. The role will combine commercial experience with hands-on delivery, ensuring HubSpot operates as a growth platform. The successful candidate will be a credible and collaborative leader who thrives on delivering results. They will challenge constructively, build trust through reliable insight and create simple, scalable processes that make it easier for teams to deliver growth. Key Responsibilities Sales operations and commercial performance Lead the sales operations function, developing the commercial operating rhythm across Partners, Business Development teams, service lines and regional offices. Own the end-to-end sales pipeline framework, including opportunity stages, definitions, controls, review cadence and escalation. Lead new business forecasting, pipeline analysis and results reporting, providing clear insight and recommendations to senior leadership. Support Partners and FP responsibility for service-delivery processes remains within partner teams. The role is not responsible for operating CRM as a case-management or practice-management platform. Skills, Knowledge