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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a growing company with a focus on innovation and teamwork.
- Benefits: Enjoy flexible working, 25 days annual leave, and ongoing training.
- Why this job: Kickstart your IT career while making a real difference in a dynamic environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Great opportunities for personal growth and development in the tech field.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.
Key Responsibilities
- Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues
- Install, configure, and maintain IT hardware and software systems
- Assist with the setup of new user accounts, permissions, and passwords
- Manage and resolve IT support tickets, ensuring issues are resolved promptly
- Support remote users and ensure they have access to required systems
- Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services
- Monitor and manage network infrastructure using Cisco Meraki, including switches, access points, and firewalls
- Collaborate with the wider IT team to maintain system security and performance
- Contribute to ongoing IT projects and system upgrades
Skills, Knowledge & Expertise
- Proven experience in an IT support role
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
- Familiarity with IT hardware (desktops, laptops, printers, etc.)
- Ability to diagnose and resolve IT issues efficiently
- Excellent communication and customer service skills
- A proactive attitude with a willingness to learn and adapt
Job Benefits
- 25 days annual leave (increases with length of service) plus normal statutory bank holidays
- Flexible and Hybrid Working
- Life assurance
- Buy and sell annual leave
- Cycle to work scheme
- Greener car scheme
- Regular development reviews and training
- Group staff pension scheme
- Wellbeing refreshments
Senior Support Engineer (Midlands) in Belsize Park employer: Dains
Contact Detail:
Dains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer (Midlands) in Belsize Park
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to IT support. We recommend practising your responses with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you’ve resolved tricky IT issues, as this will demonstrate your hands-on experience and proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Support Engineer (Midlands) in Belsize Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any cloud platform experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Senior Support Engineer role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since you'll be the first point of contact for technical issues, it's crucial to demonstrate your excellent communication skills in your application. We want to know how you can make complex tech stuff easy to understand for everyone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Dains
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft Office Suite, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
As a Senior Support Engineer, you'll be the first point of contact for colleagues facing technical issues. Prepare examples of how you've provided excellent customer service in previous roles, focusing on your communication style and how you handle difficult situations.
✨Familiarise Yourself with Cloud Platforms
Since the role involves working with cloud platforms like Microsoft Azure, it’s a good idea to have a basic understanding of user management and virtual machines. If you can, try to get hands-on experience or at least read up on common tasks related to these platforms.
✨Prepare for Technical Questions
Expect to face some technical questions during your interview. Practice explaining how you would troubleshoot specific hardware or software issues, and be ready to discuss your experience with network infrastructure, especially with tools like Cisco Meraki.
