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- Tasks: Provide expert IT support and resolve technical challenges across the Midlands region.
- Company: Join Dains, a top-ranked accountancy firm with a vibrant work culture.
- Benefits: Enjoy 25 days annual leave, hybrid work options, and private medical care.
- Why this job: Make a real impact by enhancing IT operations and supporting teams.
- Qualifications: Bachelor's degree in IT or related field and 3-5 years of IT support experience.
- Other info: Opportunities for professional growth and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Dains is seeking a talented Regional Senior Support Engineer who will play a pivotal role in enhancing the efficiency and reliability of our technical operations across the Midlands region. As a key member of our IT and support team, this individual will focus on providing expert assistance, resolving complex technical challenges, and ensuring our systems run seamlessly to support both internal teams and clients.
At Dains, our employees are our greatest asset. We are committed to providing the best working environment, where you will have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.
Key Responsibilities:- You will be the main point of contact for any IT related queries in any of our Midlands offices.
- Maintain and troubleshoot network systems, servers, and storage solutions.
- Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems.
- Provide technical support to employees within the region, both onsite and remotely.
- Respond to and resolve hardware, software, and connectivity issues in a timely manner.
- Implement and support IT projects, such as system rollouts, upgrades, and migrations.
- Collaborate with national IT team to deploy new technologies and standards.
- Ensure regional compliance with company IT policies, procedures, and security protocols.
- Track and manage IT assets, ensuring optimal utilization and lifecycle management.
- Provide regular reports on regional IT performance, incidents, and projects to senior management.
- Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3-5 years of experience in IT Support, infrastructure management, or a similar role.
- Proven experience managing regional or multi-site IT operations.
- Solid understanding of Office 365 and Windows operating systems, as well as cloud platforms (e.g., Azure).
- Familiarity with cybersecurity tools and best practices.
- Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP, VLAN).
- 25 days annual leave (increases with length of service) plus normal statutory bank holidays.
- Hybrid and flexible work options.
- Buy and sell annual leave.
- Life assurance.
- Private medical.
- Cycle to work scheme.
- Greener car scheme.
- Regular development reviews and training.
- Group staff pension scheme.
- Discounted shopping platform.
Regional Support Engineer (Midlands) in Belsize Park employer: Dains
Contact Detail:
Dains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Engineer (Midlands) in Belsize Park
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential colleagues and employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. It’s all about making that personal connection!
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to sharpen your skills. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for talented individuals to join our team. Applying directly through us not only shows your interest but also gives you a better chance of standing out!
We think you need these skills to ace Regional Support Engineer (Midlands) in Belsize Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Support Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in IT support and infrastructure management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Dains. Mention your passion for IT and how you align with our values of fairness and teamwork.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with Office 365, Windows operating systems, and any familiarity with cybersecurity tools. We love seeing candidates who are tech-savvy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Dains
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network systems, servers, and cloud platforms like Azure. Be ready to discuss your experience with Office 365 and Cisco Meraki, as these are crucial for the role.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex IT challenges in the past. Think about times when you resolved hardware or software issues quickly and effectively, as this will demonstrate your ability to handle the demands of the job.
✨Understand the Company Culture
Familiarise yourself with Dains' values of fairness, integrity, and teamwork. During the interview, highlight how your personal values align with theirs and how you can contribute to a supportive work environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing IT projects, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
