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- Tasks: Provide expert IT support and troubleshoot technical challenges across the Midlands.
- Company: Join Dains, a top-ranked accountancy firm with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, hybrid work options, and private medical care.
- Why this job: Make a real impact by enhancing IT operations and supporting teams.
- Qualifications: Bachelor’s degree in IT or related field and 3-5 years of experience.
- Other info: Opportunities for professional growth and a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
Dains is seeking a talented Regional Support Engineer who will play a pivotal role in enhancing the efficiency and reliability of our technical operations across the Midlands region. As a key member of our IT and support team, this individual will focus on providing expert assistance, resolving complex technical challenges, and ensuring our systems run seamlessly to support both internal teams and clients.
At Dains, our employees are our greatest asset. We’re committed to providing the best working environment, where you’ll have the opportunity to learn, grow, and thrive. From development and training to flexible benefits and hybrid working options, we prioritise your well-being and professional development.
Key Responsibilities- You will be the main point of contact for any IT related queries in any of our Midlands offices.
- Maintain and troubleshoot network systems, servers, and storage solutions.
- Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems.
- Provide technical support to employees within the region, both onsite and remotely.
- Respond to and resolve hardware, software, and connectivity issues in a timely manner.
- Implement and support IT projects, such as system rollouts, upgrades, and migrations.
- Collaborate with national IT team to deploy new technologies and standards.
- Ensure regional compliance with company IT policies, procedures, and security protocols.
- Track and manage IT assets, ensuring optimal utilization and lifecycle management.
- Provide regular reports on regional IT performance, incidents, and projects to senior management.
- Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3-5 years of experience in IT Support, infrastructure management, or a similar role.
- Proven experience managing regional or multi-site IT operations.
- Solid understanding of Office 365 and Windows operating systems, as well as cloud platforms (e.g., Azure).
- Familiarity with cybersecurity tools and best practices.
- Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP, VLAN).
- 25 days annual leave (increases with length of service) plus normal statutory bank holidays.
- Hybrid and flexible work options.
- Buy and sell annual leave.
- Life assurance.
- Private medical.
- Cycle to work scheme.
- Greener car scheme.
- Regular development reviews and training.
Regional IT Support Engineer (Midlands) in Birmingham employer: Dains Alumni Group
Contact Detail:
Dains Alumni Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional IT Support Engineer (Midlands) in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local IT meetups or events in the Midlands, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it during interviews. Demonstrating your technical prowess can really set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and think through how you’d handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team at Dains.
We think you need these skills to ace Regional IT Support Engineer (Midlands) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional IT Support Engineer role. Highlight your relevant experience in IT support and infrastructure management, and don’t forget to mention any specific skills that match the job description, like your knowledge of Office 365 or Cisco Meraki.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Dains. Share your passion for IT support and how your values align with ours, especially around fairness and teamwork.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical challenges in the past. We love seeing candidates who can demonstrate their ability to resolve issues efficiently and effectively, just like you’ll need to do in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Dains Alumni Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows operating systems, and cloud platforms like Azure. Be ready to discuss your experience with Cisco Meraki and networking technologies, as these will likely come up during the interview.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex technical challenges in the past. Think about situations where you had to troubleshoot hardware or software issues and how you approached them. This will demonstrate your ability to handle the responsibilities of the role.
✨Understand the Company Culture
Familiarise yourself with Dains' values of fairness, teamwork, integrity, and valued relationships. Be ready to explain how your personal values align with theirs and how you can contribute to their vibrant work culture.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing IT projects, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.