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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a growing company in Birmingham with a vibrant IT team.
- Benefits: Enjoy flexible working, 25 days leave, and ongoing training opportunities.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Great career growth potential and a focus on employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.
Department: IT
Location: Birmingham
Key Responsibilities:
- Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues
- Install, configure, and maintain IT hardware and software systems
- Assist with the setup of new user accounts, permissions, and passwords
- Manage and resolve IT support tickets, ensuring issues are resolved promptly
- Support remote users and ensure they have access to required systems
- Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services
- Monitor and manage network infrastructure using Cisco Meraki, including switches, access points, and firewalls
- Collaborate with the wider IT team to maintain system security and performance
- Contribute to ongoing IT projects and system upgrades
Skills, Knowledge & Expertise:
- Proven experience in an IT support role
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking
- Familiarity with IT hardware (desktops, laptops, printers, etc.)
- Ability to diagnose and resolve IT issues efficiently
- Excellent communication and customer service skills
- A proactive attitude with a willingness to learn and adapt
Job Benefits:
- 25 days annual leave (increases with length of service) plus normal statutory bank holidays
- Flexible and Hybrid Working
- Life assurance
- Buy and sell annual leave
- Cycle to work scheme
- Greener car scheme
- Regular development reviews and training
- Group staff pension scheme
- Wellbeing refreshments
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: Accounting
Senior Support Engineer (Midlands) in Birmingham employer: Dains Accountants & Advisers
Contact Detail:
Dains Accountants & Advisers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer (Midlands) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Support Engineer (Midlands) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with 2nd/3rd line troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Senior Support Engineer role and how your proactive attitude will benefit our team. Keep it friendly and professional – we love a good personality!
Showcase Relevant Skills: Be sure to mention your familiarity with Windows operating systems, Microsoft Azure, and any networking experience. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dains Accountants & Advisers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft Office Suite, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
As a Senior Support Engineer, you'll be the first point of contact for colleagues facing technical issues. Prepare examples of how you've provided excellent customer service in previous roles, highlighting your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with Cloud Platforms
Since the role involves working with cloud platforms like Microsoft Azure, it’s a good idea to have a basic understanding of user management and virtual machines. If you can, try to mention any relevant projects or experiences that demonstrate your familiarity with these technologies.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, ongoing IT projects, or the company’s approach to system security. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
