Vehicle Damage & Repair Technical Specialist in Milton Keynes

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are proud to be a Menopause Friendly Accredited Employer, reflecting our ongoing commitment to creating a supportive and inclusive workplace. We offer wellbeing support options and resources for colleagues experiencing menopause and to those who are supporting someone through it.

How you’ll play your part

In this role, you will be responsible for providing technical expertise and supplier governance across vehicle inspection, refurbishment, repair authorisation, repair economics and vehicle grading activities within the End of Contract operation. The role ensures MBFS vehicles are assessed consistently, repaired where commercially viable, prepared to the appropriate quality standards and progressed through the de-fleet and remarketing journey efficiently. The role will work closely with de-fleet centres, inspection providers, repair suppliers, auction partners and internal stakeholders to improve inspection accuracy, control repair spend, support fair customer outcomes and maximise vehicle disposal returns.

Main Accountabilities

• Supplier Management & Operational Governance: Act as the key de-fleet operational liaison and first escalation point for logistics, charging, vehicle condition, inspection quality, refurbishment and supplier-related operational issues. Manage relationships with inspection, de-fleet, repair, auction and remarketing suppliers, ensuring agreed service standards, KPIs and SLAs are achieved. Lead supplier performance reviews, governance forums and operational meetings, driving continuous improvement and corrective actions where required. Complete stock audits, operational reviews and control activities, providing accurate reporting and insight to support risk management and business decision-making. Ensure business controls, governance processes, approval frameworks and grading standards are documented, maintained and consistently applied across inspection, repair, refurbishment and remarketing activities. Monitor supplier performance, repair expenditure and operational risks, ensuring activity remains aligned to MBFS financial, operational and customer outcome objectives. Analyse operational and supplier data to identify trends relating to damage capture, inspection quality, supplementary costs, repair spend and vehicle throughput. Support accurate customer charging and credit-control query resolution by ensuring supplier evidence, repair decisions, supplementary costs and vehicle condition outcomes are clearly documented, technically justified and available for review. Build effective relationships with MBFS Sales, MBUK Used Cars, de-fleet centres, auction providers and repair partners to support operational performance and service delivery.
• Technical Repair / Authorisation Oversight: Act as the technical specialist for vehicle damage assessment, refurbishment standards, repair methodologies, repair quality and vehicle grading within the de-fleet environment. Review supplier inspections and damage assessments to ensure damage is identified accurately and consistently in line with agreed standards. Review, authorise, challenge or reject repair estimates and refurbishment activity where required, ensuring repair methods, labour content, parts usage and supplier recommendations are technically appropriate, commercially justified and within agreed authority levels. Assess vehicle damage against manufacturer repair standards and determine appropriate repair, refurbishment or disposal strategies. Lead technical vehicle review sessions, including "Touch Metal" reviews, to validate repair approaches and improve supplier capability. Determine whether vehicles are economically repairable by considering repair costs, vehicle value, forecast disposal returns and refurbishment investment. Control and govern repair versus disposal decisions, ensuring consistent application of policy, effective cost management and maximum vehicle value realisation. Ensure vehicle grading is applied consistently in line with MBFS, manufacturer and relevant industry standards, including future grading frameworks where applicable. Investigate trends in inspection accuracy, supplementary repair costs, repair quality and refurbishment expenditure, implementing improvements where required. Provide technical expertise and challenge to internal stakeholders and external suppliers to improve repair quality, cost control, operational efficiency and vehicle disposal outcomes.

About you

• Strong knowledge of vehicle damage assessment, repair methodologies and refurbishment processes.
• Understanding of manufacturer repair standards and vehicle inspection requirements, ideally including Mercedes-Benz standards.
• Experience reviewing repair estimates and making commercially sound repair versus disposal decisions.
• Knowledge of vehicle valuation, remarketing processes and economic repair principles.
• Experience managing supplier relationships, KPIs, SLAs and performance reviews.
• Ability to audit inspection quality, repair standards and supplier performance, identifying areas for improvement.
• Strong analytical, decision-making and problem-solving skills.
• Excellent communication and stakeholder management skills, with the ability to influence and challenge constructively.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Understanding of relevant compliance, regulatory and data protection requirements.
• Knowledge of vehicle grading standards, including NAMA and/or manufacturer grading methodologies.
• Experience conducting technical vehicle reviews or "Touch Metal" assessments.
• Experience within de-fleet, auction, inspection, repair or remarketing operations.
• Knowledge of vehicle estimating systems, inspection platforms and operational reporting tools.
• Competent user of Microsoft Office applications, including Excel and PowerPoint.

What’s in it for you?

We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.