Retail Credit Quality Assurance Specialist in Milton Keynes

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are proud to be a Menopause Friendly Accredited Employer, reflecting our ongoing commitment to creating a supportive and inclusive workplace. We offer wellbeing support options and resources for colleagues experiencing menopause and to those who are supporting someone through it.

How you’ll play your part

In this role, you will independently review retail credit underwriting decisions to ensure that they are made in line with internal credit procedures, delegated authority frameworks and applicable regulatory requirements, including FCA CONC obligations, supporting the delivery of consistent, fair and compliant customer outcomes.

Main Accountabilities

• Conduct daily, timely and structured reviews of retail credit underwriting decisions using a defined Quality Assurance (QA) framework and methodology.
• Assess whether decisions are consistent with internal credit policies and procedures, delegated authority limits and approval frameworks and FCA CONC requirements relating to creditworthiness, affordability and responsible lending.
• Ensure evidence supporting decisions is appropriate, complete and clearly documented.
• Apply a risk-based sampling approach to select cases for review, ensuring appropriate coverage across underwriter mandates, decision types and risk segments.
• Perform reviews in line with established QA standards to ensure consistency, objectivity and auditability.
• Clearly document all QA outcomes, including scoring, rationale and findings in accordance with QA governance requirements.
• Identify and analyse trends, control weaknesses and recurring issues arising from QA reviews.
• Conduct root cause analysis to determine underlying drivers of procedural breaches or gaps, inconsistent decision-making and control failures.
• Provide clear, constructive and evidence-based feedback to underwriting management with targeted recommendations to improve underwriting quality, consistency and compliance.
• Contribute to training programmes, process improvements and procedure refinement.
• Produce regular QA reporting, including quality scores and key metrics, emerging risks, root cause insights and recommendations.
• Escalate material issues, breaches or systemic risks to underwriting management and appropriate governance channels as required.

About you

• Proven experience, 3+ years, in a Quality Assurance role preferably within a credit underwriting environment within the auto finance sector.
• Strong understanding of FCA regulations, including Consumer Duty, Vulnerable Customers and CONC.
• Excellent analytical skills and attention to detail.
• Effective communication and interpersonal skills.
• Strong written and verbal communication skills, with the ability to make complex information clear and easy to understand.
• Effective listening, coaching, reasoning and influencing skills.
• Be self-motivated with a proactive, positive, and determined mindset, with a willingness to overcome challenges.
• Ability to mark reviews fairly, consistently, objectively and compliantly within set guidelines and frameworks.
• Strong organisational and time management skills to ensure adherence to timeframes and targets.
• Commitment to professional development and continuous learning.

What’s in it for you?

We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

What’s next?

The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.