Lead Generation Retail Sales Specialist in Milton Keynes

Job Title

Lead Generation Retail Sales Specialist

Closing Date

8 December 2025

About Us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. We provide a range of financial solutions designed around the changing needs of our diverse customers. Everyone is valued for who they are, and we celebrate individuality, embrace personality, and welcome you into a culture that thrives on diversity. We are committed to being an inclusive, Menopause‑friendly employer and support employees through wellbeing resources wherever possible.

How you’ll play your part

In this role you will contact current and prospective customers on behalf of MBC/MBV through a variety of sales channels, with the goal of educating customers on offers for new and used vehicles, securing leads for the network where appropriate, while adhering to FCA regulations and ensuring a positive customer outcome.

Main Accountabilities

• Maintain an in‑depth understanding of FCA regulatory requirements and apply a consultative approach when discussing financial information with customers.
• Achieve a 10% conversion rate of outbound telephony contacts to leads for the network, recommending suitable vehicles and offers based on Mercedes‑Benz products and financial regulations.
• Generate a 25% conversion rate on LiveChat interactions, locating suitable vehicles on the Online Showroom and converting conversations into leads.
• Maintain comprehensive knowledge of GDPR and ensure all data and leads processed are accurate and compliant.
• Ensure all customer contact meets the high standards of MBFS and passes regulatory and quality checks.
• Support and liaise with the retailer and dealer networks by sharing lead and sales opportunities.

About You

• Strong sense of integrity to ensure FCA regulations are followed when discussing offers.
• Experience in a regulated sales environment (preferred).
• Self‑motivation to drive yourself to hit sales conversion targets.
• Strong rapport‑building skills to quickly establish relationships with prospective customers.
• Excellent attention to detail to ensure GDPR regulations are adhered to.
• Understanding of the automotive industry and its products (preferred).
• Results‑driven mindset with a focus on achieving and exceeding KPIs.
• Passion for the automotive industry and willingness to stay up to date on market trends and competitor activity.

What’s in it for you?

• Competitive salary and discretionary bonus structure.
• Access to colleague car schemes.
• Participation in the pension scheme.
• Flexible benefit pot to choose benefits that suit you.
• Wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and Inclusion Advocates.
• Flexible work arrangements and support for work‑life balance.
• Training and development opportunities to reach your potential.

What’s next?

During the application process you will submit a CV and answer a few questions, including your current salary. We consider your application carefully and only progress candidates who have the right to work in the United Kingdom. We value diversity and are committed to providing reasonable adjustments for any candidate who needs them.