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- Tasks: Lead and manage service contracts and warranty operations for Daimler Truck UK.
- Company: Join a leading automotive company focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in a senior role with a focus on innovation and efficiency.
- Qualifications: Experience in service contracts and warranty management with strong leadership skills.
- Other info: Collaborate with senior stakeholders and drive performance across the UK network.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for an experienced Service Contracts & Warranty Manager to lead and manage Daimler Truck UK’s Service Contract and Warranty operations. This is a senior, commercially focused role with accountability for operational excellence, financial performance, and strong customer and dealer outcomes across the UK network.
You will play a key role in ensuring service contract and warranty policies are implemented effectively and compliantly, while continuously improving processes, systems, and performance in line with DTAG and DTUK strategic objectives:
- Leading and developing the Service Contracts & Warranty team, setting clear objectives and driving consistent, high-quality delivery across the dealer network.
- Owning the commercial performance of the Service Contracts portfolio, ensuring contracts remain financially positive through strong governance, audit discipline, and cost control.
- Managing external suppliers, ensuring contractual SLAs and KPIs are met and value is delivered throughout the contract lifecycle.
- Driving operational improvement, identifying and implementing simplified, best-practice processes that enhance efficiency, compliance, and customer experience.
- Overseeing systems and parameters, ensuring UK-specific service contract and warranty system requirements align with business planning and DTAG mandates.
- Engaging senior stakeholders, including DTAG, DTUK leadership, sales teams, DTFS, dealers, and key customers, to drive alignment, confidence, and performance.
Service Contract & Warranty Manager in Milton Keynes employer: Daimler Truck
Contact Detail:
Daimler Truck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Contract & Warranty Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Contract & Warranty Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their goals, especially in operational excellence and financial performance. Tailor your answers to highlight your relevant skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. We suggest focusing on common questions related to managing teams and improving processes, so you can confidently showcase your expertise during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it shows you’re genuinely interested in being part of our team and helps us keep track of your application.
We think you need these skills to ace Service Contract & Warranty Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Contracts & Warranty Manager role. Highlight your experience in managing service contracts and warranties, and don’t forget to showcase any relevant achievements that demonstrate your operational excellence and financial performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've driven operational improvements or managed teams effectively in the past. Keep it engaging and aligned with our company values.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've set objectives and driven high-quality delivery in previous roles. We want to see how you can inspire and manage a team to achieve great results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Daimler Truck
✨Know Your Numbers
As a Service Contract & Warranty Manager, you'll need to demonstrate your understanding of financial performance. Brush up on key metrics related to service contracts and warranties, and be ready to discuss how you've improved profitability in previous roles.
✨Showcase Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight specific instances where you set clear objectives and drove high-quality delivery.
✨Understand Compliance and Governance
Familiarise yourself with compliance standards and governance practices relevant to service contracts. Be ready to discuss how you've ensured adherence to policies and improved processes in your previous positions.
✨Engage with Stakeholders
Since this role requires engaging with senior stakeholders, think about how you've built relationships in the past. Prepare to share strategies you've used to align different teams and drive performance across an organisation.
