ICS and Quality Assurance Co-ordinator in Milton Keynes

As Daimler Truck Financial Services (DTFS), we are one of the largest financial and mobility services companies in the commercial vehicle industry and a fully integrated division of the globally operating Daimler Truck AG. We simplify our customers' business with a variety of tailored financing and service solutions and support them on the path to environmentally friendly, autonomous and safe driving. DTFS is active in around 16 markets with more than 1,900 employees, with DTFS UK being the subsidiary for the UK market. Our focus is on supporting the sale of Trucks and Buses through the provision of tailored finance packages to customers.

We have an exciting opportunity for an ICS and Quality Assurance Co-ordinator. We’re looking for someone to be the central point of contact and compliance advisor within Daimler Truck Financial Services UK for all internal control and quality matters. This role is perfect if you’d like to be responsible for planning, executing, and monitoring the end-to-end Internal Control System (ICS) cycle in line with group timelines, ensuring robust operational governance, and driving continuous process quality assurance across all business units.

Responsibilities

• Act as the central point of contact for all ICS matters within the UK entity, coordinating stakeholders including management, assessors, reviewers, auditors, Corporate ICS, and IT ICS Multipliers.
• Plan, maintain, and monitor the end-to-end ICS cycle in line with the mandatory ICS Campaign Calendar, translating group timelines into detailed local action plans.
• Perform and oversee entity-level risk assessments, scoping exercises, formal coverage testing, and documentation using group alignment templates.
• Define, coordinate, and monitor effectiveness testing activities, test plans, and sample sizes for all local business and IT controls.
• Ensure timely and accurate completion of Initial, Final, and Year-End Self-Assessments, uploading all ratings and supporting documentation into ICoM.
• Coordinate Control Framework Assessments (CFA) by validating scope, conducting tests, tracking remediation, and securing required management approvals.
• Conduct systematic quality audits of credit underwriting, payout, and customer service files to ensure accuracy and regulatory policy compliance.
• Suggest and implement process improvements to ensure compliance while driving operational efficiency and standardisation.
• Serve as the primary liaison for internal and external auditors to streamline the planning and execution of all local entity audits.

This is a newly created role that will play an important part in supporting our transformation journey and the delivery of our DTFS Next Level strategy, and also continue to help us with enhancing collaboration with Daimler Truck UK. As the role and business requirements continue to evolve, the responsibilities and reporting line for this position may change to ensure they remain aligned with the future needs of the business.

What We Offer You

Alongside the opportunity to work for a great business that is passionate about everything we do, we offer a competitive salary and a discretionary bonus structure. You’ll be able to join our pension scheme, and you’ll also receive a comprehensive benefits package including private medical insurance, 25 days’ annual leave plus public holidays. You’ll also have access to a range of voluntary benefits that you can choose from to suit your lifestyle.

We work flexibly with hybrid working (typically 2 days per week at our work space) and when working onsite you’ll be based at our brand-new offices at Willen Lake, Milton Keynes. We’re committed to supporting your wellbeing, with access to colleague wellbeing resources including our Employee Assistance Programme and Mental Health First Aiders. We’re invested in your growth too, providing the training and knowledge you need to reach your potential.

Qualifications

You may have all/some of these skills:

• Experience: Ideally 3 years of experience in internal controls (ICS), internal audit, quality assurance, or operational risk management.
• Industry: Proven experience within the financial services sector (automotive captive finance or asset finance highly preferred).
• Methodologies: Knowledge of project & process management (Lean and Six Sigma), business process mapping, and financial process control frameworks.
• Regulatory Knowledge: Familiarity with UK financial regulations and guidelines.
• Advisory & Communication: Strong interpersonal skills to effectively advise assessors/reviewers and present complex risk topics to senior leadership.
• Analytical Mindset: Exceptional attention to detail with the ability to manage complex data structures and tight group timelines.

You don’t bring everything with you? No problem! We look for skills but hire for attitude! At Daimler Truck, we promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures and genders, parents, people with disabilities and people of any community. If you would like any support or any adjustments please let us know so we can look to support you during your application process and/or in your employment with us.

What's Next?

Once you click apply, we’ll take you through to the Daimler careers portal. Here, you’ll need to complete a short 10-minute application form, attach your current CV and submit your salary expectations. Simple.