Service Contract & Warranty Manager in Milton Keynes

We are looking for an experienced Service Contracts & Warranty Manager to lead and manage Daimler Truck UK’s Service Contract and Warranty operations. This is a senior, commercially focused role with accountability for operational excellence, financial performance, and strong customer and dealer outcomes across the UK network. You will play a key role in ensuring service contract and warranty policies are implemented effectively and compliantly, while continuously improving processes, systems, and performance in line with DTAG and DTUK strategic objectives:

• Leading and developing the Service Contracts & Warranty team, setting clear objectives and driving consistent, high-quality delivery across the dealer network.
• Owning the commercial performance of the Service Contracts portfolio, ensuring contracts remain financially positive through strong governance, audit discipline, and cost control.
• Managing external suppliers, ensuring contractual SLAs and KPIs are met and value is delivered throughout the contract lifecycle.
• Driving operational improvement, identifying and implementing simplified, best-practice processes that enhance efficiency, compliance, and customer experience.
• Overseeing systems and parameters, ensuring UK-specific service contract and warranty system requirements align with business planning and DTAG mandates.
• Engaging senior stakeholders, including DTAG, DTUK leadership, sales teams, DTFS, dealers, and key customers, to drive alignment, confidence, and performance.

As well as the opportunity to work for a great business that is passionate about everything we do, we offer you a competitive salary and discretionary bonus structure. We also hope you love our products, with access to our colleague’s car scheme. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental Health First Aiders. We also encourage your development, with the training and knowledge you need to reach your potential.

Once you click apply, we’ll take you through to the Daimler Truck careers portal. Here, you’ll need to complete a short 10‑minute application form, attach your current CV and submit your salary expectations. Simple.

At Daimler Truck, we promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures and genders, parents, people with disabilities and people of any community.

You’ll be a confident leader with strong commercial judgement and the ability to influence across a complex stakeholder environment. You’ll bring:

• Proven line management experience, leading and motivating teams to deliver against performance targets.
• Strong commercial acumen, with experience managing budgets, audits, and financial performance.
• Demonstrable experience in supplier and contract management, including governance and performance monitoring.
• A strong customer focus, balancing customer satisfaction with operational and financial priorities.
• Excellent stakeholder management and influencing skills, able to operate credibly at senior level.
• A proactive, self‑motivated approach, with the ability to manage multiple priorities and drive continuous improvement.