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- Tasks: Manage key customer relationships and enhance their experience with our parts services.
- Company: Leading commercial vehicle company in the UK with a focus on customer service.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Join a team that drives customer satisfaction and boosts parts sales in the HGV industry.
- Qualifications: Experience in HGV aftersales, strong negotiation skills, and a full UK driving licence.
- Other info: Opportunity to work closely with retailer partners and make a real impact.
The predicted salary is between 50000 - 65000 £ per year.
A leading commercial vehicle company in the UK is seeking a Customer Service & Parts Key Account Manager to join their Customer Service Delivery team. This role involves managing relationships with key truck fleet customers and working closely with retailer partners to enhance customer experiences and drive parts sales.
The ideal candidate will have:
- A strong understanding of the HGV aftersales industry
- Excellent negotiation and stakeholder management skills
- The ability to develop strategic account engagement plans
A degree or equivalent experience is preferred, along with a full UK driving licence.
Senior Parts & Customer Service Key Account Manager in Milton Keynes employer: Daimler Truck UK Limited
Contact Detail:
Daimler Truck UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Parts & Customer Service Key Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that key account manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its competitors. We want you to be able to discuss how your experience in the HGV aftersales industry can drive parts sales and enhance customer experiences. Show them you mean business!
✨Tip Number 3
Practice your negotiation skills! Role-play with a friend or mentor to get comfortable discussing terms and conditions. We know that strong negotiation skills are key for this role, so let’s make sure you’re ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way, so let’s get you that Senior Parts & Customer Service Key Account Manager position!
We think you need these skills to ace Senior Parts & Customer Service Key Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Parts & Customer Service Key Account Manager. Highlight your experience in the HGV aftersales industry and any relevant achievements that showcase your negotiation and stakeholder management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage key accounts and enhance customer experiences.
Showcase Your Strategic Thinking: In your application, don’t forget to mention how you’ve developed strategic account engagement plans in the past. We want to see your thought process and how you can apply it to our customers and partners.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Daimler Truck UK Limited
✨Know Your Industry
Make sure you brush up on your knowledge of the HGV aftersales industry. Understand the latest trends, challenges, and opportunities within the sector. This will not only impress your interviewers but also help you relate your experience to their needs.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your ability to manage key accounts and build strong relationships with customers and partners. Think about specific situations where you successfully negotiated or resolved issues, as this will demonstrate your stakeholder management skills.
✨Strategic Thinking is Key
Be ready to discuss how you would develop strategic account engagement plans. Consider bringing a few ideas to the table that could enhance customer experiences and drive parts sales. This shows initiative and aligns with what they’re looking for in a candidate.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. This could include inquiries about their current customer service strategies or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.