Logistics Coordinator in Milton Keynes

At Daimler Truck UK Ltd, we are responsible for the Sales and Marketing of Daimler Truck products across the UK, including Mercedes‑Benz Trucks—a brand globally recognised for quality, reliability, and innovation. Our vehicles support a wide range of industries, from logistics and retail to construction and long‑haul transportation, providing customers with efficient, safe and driver‑focused solutions. Mercedes‑Benz trucks are engineered to deliver outstanding performance, advanced safety systems and exceptional driver comfort, helping businesses operate reliably and efficiently every day. We are firmly committed to leading the future of sustainable transportation, with a strong focus on fuel efficiency, emissions reduction and enhanced safety across our product portfolio.

We have an opportunity for a Logistics Coordinator waiting just for you. Reporting into the Logistics Operations and Development Manager, you will be responsible for the day‑to‑day monitoring of our parts logistics operation from a performance and customer delivery perspective. You will be the main point of contact between the dealer network and 3PL partner(s) for Logistics operations.

Your responsibilities will include:

• Monitoring and reporting instances of non‑conformance to DTUK management and working proactively with the 3PL partner to rectify and prevent reoccurrence using root cause analysis and process improvement techniques.
• Managing and producing all periodic reports to allow DTUK to hold review meetings with the 3PL partner.
• Supporting the Logistics Operations Manager in all aspects of managing the UK market parts logistics centre and Theft Relevant Parts (TRP) topics.
• Scheduling and reconciliation of all inbound stock deliveries and facilitating resolutions for inbound transport issues while maintaining clear communication with our 3PL partners, central colleagues and external hauliers.
• Organising returns shipments from the parts logistics centre to central locations and ensuring all necessary accompanying customs and transport paperwork is completed accurately and on time.
• Coordinating with dealers, contracted partners, and the network development team the requirements of TRP to ensure compliance with central DTAG TRP policy.
• Monitoring 3PL performance across all aspects of the parts logistics operation and escalating issues to senior DTUK management as required.
• Producing reports on SLA’s, KPI’s and 3PL output for DTUK management and finance.
• Using data to proactively suggest changes to improve operational performance and customer service.
• Facilitating communication between our dealer network, DTUK colleagues and 3PL partner using all available tools to promote collaboration and prevent reoccurrence of issues.
• Managing and monitoring the performance of the UK dealer network under the TRP policy and reviewing and amending the policy as necessary.

About you: You will have an in‑depth knowledge of warehousing and transport operations within a 3PL environment, be confident in challenging the status quo and driving continuous improvement. You will have a strong understanding of Service Level Agreements and operational KPIs within a fast‑paced logistics setting, alongside excellent reporting skills with the ability to develop new reports that highlight key issues and insights. Knowledge of Health and Safety, Lean methodologies, and dangerous goods management would be advantageous, as would an understanding of relevant compliance, legal, regulatory, and security requirements. Candidates should be proficient in Microsoft Office to at least an intermediate level, with a Lean Six Sigma Yellow Belt and/or an NVQ in Warehousing or Logistics Management being desirable. A flexible approach to working hours is essential in order to meet the demands of the operation.

What we can offer you: Alongside the opportunity to work for a great business that is passionate about everything we do, we offer a competitive salary and a discretionary bonus structure. You’ll be able to join our pension scheme, and you’ll also receive a comprehensive benefits package including private medical insurance, 25 days’ annual leave plus public holidays, with free on‑site parking. We’re committed to supporting your wellbeing, with access to colleague wellbeing resources including our Employee Assistance Programme and Mental Health First Aiders. You’ll also have access to a range of voluntary benefits that you can choose from to suit your lifestyle. We’re invested in your growth too, providing the training and knowledge you need to reach your potential.