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For Companies At a Glance
- Tasks: Manage key truck fleet customer relationships and enhance service delivery.
- Company: Join Daimler Truck, a leader in the commercial vehicle sector.
- Benefits: Competitive salary, bonus structure, flexible benefits, and well-being resources.
- Why this job: Make a real impact on customer service and build strong partnerships.
- Qualifications: Experience in sales or account management within the HGV aftersales industry.
- Other info: Field-based role with excellent career development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
We are looking for a highly motivated Customer Service & Parts Key Account Manager to join our Customer Service Delivery team. In this role, you will manage and develop relationships with a portfolio of key truck fleet customers, working closely with our retailer partners to maximise vehicle uptime, customer satisfaction, and the growth of genuine OEM parts and service solutions. You will play a vital role in strengthening customer relationships, identifying commercial opportunities, and ensuring customers receive an exceptional aftersales experience aligned with the Daimler Truck brand.
Key Responsibilities
- Customer & Account Management
- Manage a defined portfolio of key truck fleet customers, acting as the primary contact for customer service and parts support.
- Develop and deliver structured account engagement strategies, working with senior stakeholders and retailer partners.
- Maintain complete and transparent records of all fleet customer interactions.
- Commercial Growth
- Identify and prioritise opportunities that drive parts sales and downstream service revenues.
- Develop and implement business development plans for assigned key accounts aligned with Daimler Truck strategic priorities.
- Deliver agreed net revenue customer-pay parts targets.
- Customer Service Excellence
- Work closely with retailer partners to improve service delivery and customer experience.
- Use your technical and industry expertise to support the resolution of operational and technical issues for key accounts.
- Make informed decisions on goodwill spend (within agreed frameworks) to support customer retention and satisfaction.
- Brand & Representation
- Act as a brand ambassador for Daimler Truck, representing our products, services, and values with customers and partners.
- Demonstrate behaviours that enhance the customer perception of the Daimler Truck brand and experience.
- Culture & Compliance
- Operate in line with Daimler Truck’s integrity, compliance, and ethical standards, including anti-bribery and competition law policies.
Qualifications
We are seeking someone with strong commercial awareness, industry expertise, and the ability to build trusted relationships with both customers and retailer partners.
Key Skills & Experience
- Strong knowledge of the HGV aftersales industry, including retailer operations.
- Experience in sales, account management, or aftersales within the commercial vehicle sector.
- Understanding of truck service, maintenance requirements, and commercial fleet practices.
- Strong commercial acumen with the ability to evaluate deal quality and opportunities.
- Excellent negotiation, influencing, and stakeholder management skills.
- Ability to communicate clearly and articulate strategic direction.
Qualifications
Ideally degree qualified or equivalent experience in a commercial or business discipline.
Additional Requirements
This is a field-based role; therefore a full and clean UK driving licence is required.
What we’ll give you
As well as the opportunity to work for a great business who are passionate in everything that we do, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague’s car scheme. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague well-being resources, including an Employee Assistance Programme and Mental health First Aiders. What’s more, we’ll also encourage your development, with the training and knowledge you need to reach your potential.
Why Join Us?
This is an exciting opportunity to make a significant impact on our customer service delivery and dealer development. If you are passionate about driving performance and fostering strong relationships with our Authorised Partners, we encourage you to apply.
Closing Date: 28 March 2026
Customer Service & Parts Key Account Manager in Milton Keynes employer: Daimler Truck UK Limited
Contact Detail:
Daimler Truck UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Parts Key Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with potential employers on LinkedIn. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and services, especially in the HGV aftersales sector. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role of Customer Service & Parts Key Account Manager. Highlight your commercial awareness and relationship-building abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our customer service excellence.
We think you need these skills to ace Customer Service & Parts Key Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service & Parts Key Account Manager. Highlight your experience in account management and customer service, especially within the HGV aftersales industry. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your commercial awareness and relationship-building skills.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you’ve achieved! Use numbers and examples to illustrate how you’ve driven growth or improved customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: Once you’re ready, head over to our website to submit your application. It’s super straightforward—just fill out the short form and attach your CV. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Daimler Truck UK Limited
✨Know Your Customer Service Inside Out
Make sure you brush up on your knowledge of customer service principles, especially in the HGV aftersales industry. Be ready to discuss how you've managed customer relationships in the past and how you can apply that experience to enhance customer satisfaction for Daimler Truck.
✨Showcase Your Commercial Acumen
Prepare examples that highlight your ability to identify commercial opportunities and drive sales. Think about specific instances where you've successfully developed business plans or strategies that led to increased revenue, and be ready to share those stories during the interview.
✨Demonstrate Your Technical Expertise
Since this role involves resolving operational and technical issues, be prepared to discuss your understanding of truck service and maintenance requirements. Brush up on any relevant technical knowledge that could help you support key accounts effectively.
✨Be a Brand Ambassador
Understand Daimler Truck's values and how they align with your own. During the interview, express your enthusiasm for the brand and how you would represent it positively to customers and partners. This will show that you're not just looking for a job, but that you're genuinely interested in contributing to the company's success.