Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us to optimise dealer processes and enhance customer experience in the Truck Service and Parts Network.
- Company: Daimler Truck UK Ltd delivers top-notch sales and marketing for Mercedes-Benz and FUSO trucks across the UK.
- Benefits: Enjoy hybrid working, travel opportunities, and a chance to make a real impact in sustainable transport.
- Why this job: Be part of a dynamic team driving change in the HGV industry with a focus on customer satisfaction.
- Qualifications: Deep expertise in HGV aftersales, strong project management skills, and a full driving licence required.
- Other info: This role involves UK-wide travel and collaboration with various stakeholders to implement innovative solutions.
The predicted salary is between 36000 - 60000 £ per year.
Tasks
Join Daimler Truck UK Ltd as a Dealer Systems, Process and Programmes Specialist.
Head office in Milton Keynes | Hybrid | UK-wide travel required (>50%)
Closing Date: 9 July 2025
About us
At Daimler Truck UK Ltd we deliver Sales and Marketing for all Daimler Truck UK products in the UK. These include:
Mercedes-Benz Trucks: renowned for their quality, reliability, and innovative features. They cater to various industries, from logistics and construction to long-haul transportation. Mercedes-Benz trucks are designed for efficiency, safety, as well as delivering driver comfort.
FUSO Trucks: FUSO, a subsidiary of Daimler, specializes in light and medium-duty trucks. They offer practical solutions for urban delivery, short-haul transport, and vocational applications. FUSO trucks are known for their agility, fuel efficiency, and low environmental impact.
We are dedicated to sustainable transportation solutions to provide fuel efficiency, emission reduction and safety across our ranges.
We’re now looking for aDealer Systems, Process and Programmes Specialistto join our Customer Service Delivery team. If you’re passionate about optimising dealer processes and systems, to drive change and enhance customer experience across theTruck Service and Parts Network in the UK, thenthis is your opportunity to make a real impact.
More about the role
- Create a process and systems optimisation strategy for Service and Parts in the UK, in collaboration with the Head of Customer Service Delivery. To effectively communicate the strategy to colleagues and dealer partners, using influence to secure their participation.
- Development of standardised systems and process requirements in dealer Service, Parts and Administration. To project manage the roll-out of new central systems portfolio to the dealer network. To maintain relationships with Daimler Truck AG projects teams and give feedback on future developments and the impact to the UK Market.
- Together with outsourced resource and the Dealer Development Managers, ensure that processes and systems are successfully implemented and deliver the intended optimisation of customer service. To regularly meet on-site with dealers and external suppliers to manage performance. Apply extensive retailer experience and specialist knowledge to create solutions to retailer objections and programme challenges
- Support CSi and Behavioural Change in the Truck CSP Network as part of the process optimisation, driving an attitude and language that is more customer oriented.
- Create and maintain relationships with both dealer network partners and 3rd party suppliers and service providers. Manage contractors and consultants to deliver projects on budget and to deadlines. To act as an ambassador for the brand to HGV industry bodies and to engage in working groups and forums to forward our goals
- Collaborate with other DTUK departments in issue resolution pertaining to key CSP suppliers.
Qualifications
About you
- Deep expertise in HGV aftersales, including dealer operations and systems (eg Keyloop)
- An understanding of the wider commercial landscape
- Knowledge of IT development processes.
- Strong project management and communication skills.
- Experience of working in a changing environment
- Strong decision-making and influencing skills
- Ability to prioritise workload and take individual responsibility
- Strong presentation skills
- Full, clean driving licence, with ability to frequently travel within the UK (>50%)
What’s next?
Once you click apply, we’ll take you through to the Daimler Truck careers portal. Here, you’ll need to complete a short application form, attach your current CV. Simple.
Closing Date:9 July 2025
Don\’t forget to follow us on LinkedIn @Daimler Trucks UK Ltd.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions, and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us asDTHR@daimlertruck.com for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart,data.protection@daimler.com.
#J-18808-Ljbffr
Dealer Systems, Process and Programmes Specialist employer: Daimler Truck AG
Contact Detail:
Daimler Truck AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Systems, Process and Programmes Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in HGV aftersales and dealer operations. Understanding the current challenges and innovations in the industry will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the HGV sector, especially those involved in dealer systems and processes. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or optimised processes in previous roles. Highlighting your project management skills with concrete results will make a strong impression on the hiring team.
✨Tip Number 4
Research Daimler Truck UK Ltd's values and recent initiatives. Being able to articulate how your personal values align with theirs, particularly regarding sustainability and customer service, will show your genuine interest in the company and its mission.
We think you need these skills to ace Dealer Systems, Process and Programmes Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your deep expertise in HGV aftersales and dealer operations. Use specific examples that demonstrate your project management skills and experience in a changing environment.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for optimising dealer processes and systems. Mention how your skills align with the role's requirements, particularly your ability to influence and communicate effectively with colleagues and dealer partners.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed projects or developed systems in a similar context. Highlight your knowledge of IT development processes and how it can benefit Daimler Truck UK Ltd.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Daimler Truck AG
✨Understand the Role
Make sure you have a clear understanding of the Dealer Systems, Process and Programmes Specialist role. Familiarise yourself with the key responsibilities and how they align with Daimler Truck's goals, especially in optimising dealer processes and enhancing customer experience.
✨Showcase Your Expertise
Highlight your deep expertise in HGV aftersales and dealer operations during the interview. Be prepared to discuss specific examples of how you've successfully managed projects or implemented systems that improved efficiency and customer satisfaction.
✨Demonstrate Communication Skills
Since the role requires effective communication with colleagues and dealer partners, practice articulating your thoughts clearly. Use examples from your past experiences where you influenced stakeholders or resolved conflicts to showcase your strong communication skills.
✨Prepare for Project Management Questions
Expect questions related to project management and decision-making. Prepare to discuss your approach to prioritising tasks, managing budgets, and meeting deadlines, as these are crucial for the successful roll-out of new systems within the dealer network.
