How you’ll play your part
Our culture is built on inclusivity, respect and equal opportunity, because our diverse backgrounds and perspectives drive our success.
We’re looking for someone highly motivated and analytical, with experience in digital marketing, website management, or customer marketing, and a strong understanding of customer lifecycle marketing, CRM, and retention strategies that drive engagement, loyalty, and business growth.
In this role you’ll deliver Customer Lifetime Partnership (Aftersales) marketing activity and manage the Mercedes-Benz Vans UK website, ensuring customers receive a premium digital experience and effective Customer Service and Parts communications that drive retention, engagement and aftersales growth.
Responsibilities
- Develop and deliver customer-focused Aftersales marketing campaigns, driving product awareness, customer retention, and lifetime value through targeted communications and initiatives.
- Collaborate across teams to bring integrated campaigns to life, creating engaging marketing assets and supporting product launches, seasonal activity, and customer programmes across digital, CRM, dealer, and retail channels.
- Own and optimise the Mercedes-Benz Vans UK website, managing content, product launches, campaigns, and digital enhancements to deliver an engaging customer experience and support commercial objectives.
- Drive continuous website optimisation by leveraging SEO, performance insights, user behaviour, and testing to enhance customer journeys, improve search visibility, and increase online engagement.
- Manage agency and stakeholder partnerships to deliver impactful customer marketing campaigns, ensuring all communications are on‑brand, compliant, and effectively tailored for the UK market.
Qualifications
- Strong knowledge of CMS platforms, SEO, website analytics, and digital user experience best practices.
- Proven ability to manage agencies, stakeholders, and multiple projects simultaneously.
- Strong project management, organisational, and prioritisation skills in a fast‑paced environment.
- Excellent written communication skills with a keen eye for detail.
- Analytical mindset, using data and insights to optimise digital performance.
- Customer-focused, with a passion for delivering premium digital experiences.
Benefits
As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Website & CSP Marketing Specialist (12 month FTC or secondment) Mercedes-Benz UK Limited, Tongw[...] in Milton Keynes employer: Daimler AG
As a Sensitive Processes & Vulnerable Customer Specialist at MBFS, you will be part of a compassionate team dedicated to delivering fair and tailored outcomes for vulnerable customers. Our supportive work culture prioritises employee wellbeing and professional growth, offering access to training opportunities and resources like Mental Health First Aiders. Located in a dynamic environment, we provide competitive salaries, flexible benefits, and a commitment to compliance and customer care, making MBFS an excellent employer for those seeking meaningful and rewarding work.
