Training & Development Lead in Milton Keynes

About us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.

How you’ll play your part
In this role, you will be responsible for creating and delivering training initiatives to improve sales productivity, customer engagement and people development and will work closely with HR and our brand partners to drive engagement and development at all levels to help our people to continue to create transformative impact. This role is responsible for all aspects of Finance training for both internal MBFS colleagues and the Retailer Network (Car & Van).

Main Accountabilities

• Governance and Certified Person Support: To fulfil the SMF3 Sales & Marketing Director’s discharged responsibilities, maintain Origin Spreadsheets (cascade of Directives) in order to evidence good customer outcomes when seen through the lens of the four Consumer Duty principles; ensure completion of mandatory training and regulatory knowledge to be able to fulfil role under the FCA regulatory regime.
• Training Techniques: Create and deliver exceptional learning experiences using the latest learning trends, tools and techniques to cross‑functional teams and senior stakeholders. You will have the ability to manage multiple projects across a range of stakeholders, both internally and across the network. This may also include the training of third parties and our Appointed Representatives (ARs).
• Regulatory Practice: Adherence to FCA regulation and guidelines, ensuring good customer outcomes when seen through the lens of the four Consumer Duty principles. Support the ongoing compliance of the FCA’s FIT2.2 requirement of Competence and Capability, to ensure all staff are trained to a sufficient standard, including learning through our mandatory training programmes and cascade of regulatory knowledge.
• Training Design: Develop and design a variety of engaging training course content to cover various mediums including digital learning experiences in line with business need. Where required, deliver online classrooms to the desired standard, continually seeking to improve and develop the quality of delivery through evaluation and observations.
• Training Materials: To have a good understanding of the learning cycle and suitable digital solutions as well as competency using a variety of IT software, including Microsoft applications and e‑learning authoring tools (Rise and Evolve). Ongoing management of all eLearn material as part of our mandatory training schedule, to ensure all content is updated in adherence to legislation changes.
• Training Competency: Run competency‑based assessments in order to identify behavioural gaps from front line staff, to define new programmes to deliver by utilising design skills and knowledge. Develop actions plans for lowest performing quartiles to improve performance. Roll‑out of companywide initiatives that impact all functions, such as Consumer Duty & Vulnerable Customer training.
• Monitoring: Ensure ROI on training is measured to ensure the accuracy and effectiveness of training delivered. Support the transition to BAU by supporting ‘on the job’ training with observing, measuring and monitoring learners. Develop non‑classroom training materials and handouts as required to support learning.

About you
Sufficient experience of training, coaching, upskilling others with the ability to uncover a learning need and translate into action. Strong team player with sound understanding of the captive finance industry in the UK. Strong customer focus delivering good customer outcomes. Robust knowledge of the regulatory landscape and FCA handbook. Knowledge and experience of digital solutions to enable learning, with the ability to research and to remain up to date with best practice. Ability to maintain strategic relationships with key stakeholders across the business. Excellent commercial awareness across the business. Confident when delivering training to a wide variety of audiences. A high degree of organisational and project management skills. Organised self‑starter, able to work without direct supervision. Ability to work to tight deadlines.

What’s in it for you?
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential. Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.

What’s next?
Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.