At a Glance
- Tasks: Lead governance and oversight to protect customers and enhance delivery.
- Company: Dynamic retail company focused on consumer duty and regulatory compliance.
- Benefits: Competitive salary, bonus structure, hybrid working, and wellbeing resources.
- Other info: Join a supportive team with excellent development opportunities.
- Why this job: Make a real impact by ensuring customer protection and driving positive change.
- Qualifications: Experience in governance, oversight, and strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
How you’ll play your part
We’re looking for someone highly motivated and proactive, who expertly understands Consumer Duty, and brings experience in governance, oversight or conduct risk environments, with the drive to continuously improve and challenge the status quo. In this role, you’ll ensure MBUK consistently delivers on its Regulatory Outsourcing commitments to MBFS by governing, quality controlling and continuously improving First Line of Defence (1LOD) oversight, MI and outcomes taking all reasonable steps to protect customers from foreseeable harm. You’ll be proactively identifying risks and strengthening delivery to protect customers and exceed 2LOD expectations. You’ll bring strong governance judgement, analytical capability and confidence operating within an outsourced model, with the ability to challenge and enhance delivery, and represent MBUK with credibility in MBFS governance forums.
What you’ll do
- Prepare high-quality Consumer Duty review presentations by analysing post-sale data, identifying trends and risks, and shaping evidence-based challenge to support Retail Sales Manager delivery.
- Own governance of outsourced Retail Oversight delivery, ensuring MBUK consistently meets or exceeds Regulatory Outsourcing SLAs with MBFS.
- Govern and continuously improve oversight frameworks, ensuring alignment with regulatory standards and operational effectiveness.
- Own and evolve Management Information, turning data into clear insight on post-sale outcomes, emerging risks, and stakeholder reporting.
What you’ll bring
- Experience within first-line governance, oversight, conduct risk or outsourced delivery environments.
- Strong analytical capability, turning post-sale data into insights and identifying key trends or risks.
- Detail-focused, ensuring high-quality Consumer Duty reviews, MI and governance outputs.
- Able to shape agendas, challenge constructively and strengthen stakeholder delivery.
- Skilled at translating complex data into clear, actionable insight for senior audiences.
- Influential collaborator, driving outcomes without direct authority.
- Clear, confident communicator with credibility at senior level and a strong “doing the right thing” mindset.
What’s in it for you
As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Governance Manager, 1LOD Oversight (Retail Consumer & Fleet) in Milton Keynes employer: Daimler AG
At MBUK, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee wellbeing is reflected in our flexible working arrangements, comprehensive benefits package, and robust support for professional development, ensuring that you can thrive both personally and professionally. Join us to be part of a team that values integrity and is dedicated to delivering exceptional outcomes for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Governance Manager, 1LOD Oversight (Retail Consumer & Fleet) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at MBUK or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into Consumer Duty and governance topics. Show us you know your stuff by discussing recent trends or challenges in the field. We love candidates who can bring fresh ideas to the table!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. Sometimes, the best opportunities come from being proactive and showing your enthusiasm for the role.
✨Tip Number 4
Practice your storytelling skills. When you get the chance to interview, share specific examples of how you've tackled governance challenges or improved oversight processes. We want to hear about your journey and how you can contribute to our team!
We think you need these skills to ace Governance Manager, 1LOD Oversight (Retail Consumer & Fleet) in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in governance and oversight. We want to see how your skills align with our needs, especially around Consumer Duty and risk management.
Showcase Your Analytical Skills:Since this role involves turning data into insights, don’t shy away from sharing examples of how you've done this in the past. We love seeing candidates who can demonstrate their analytical capabilities clearly.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Daimler AG
✨Know Your Consumer Duty
Make sure you have a solid understanding of Consumer Duty and its implications. Brush up on recent regulatory changes and be ready to discuss how they impact governance and oversight in your role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical capabilities by discussing specific examples where you've turned data into actionable insights. Think about trends you've identified in post-sale data and how you've used that information to improve outcomes.
✨Be Ready to Challenge the Status Quo
This role requires someone who can constructively challenge existing processes. Come prepared with ideas on how to enhance delivery and governance frameworks, and be ready to discuss how you've successfully implemented changes in previous roles.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently, especially when discussing complex data. Remember, you'll need to convey insights to senior audiences, so focus on being concise and impactful in your communication.
