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- Tasks: Manage day-to-day facilities operations and ensure top-notch service delivery.
- Company: Join the innovative team at Mercedes-Benz Cars, where passion meets technology.
- Benefits: Enjoy flexible hours, competitive salary, pension scheme, and wellbeing resources.
- Why this job: Be part of a dynamic environment that values creativity and collaboration.
- Qualifications: Strong people skills and experience in customer-facing roles are essential.
- Other info: Opportunities for personal development and career growth await you.
The predicted salary is between 40000 - 50000 £ per year.
Grade: 6
Hiring Manager: Claire Rayner
Closing Date: 31 March 2026
Location: Tongwell, Milton Keynes
About Us
At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do. It’s an exciting time to join us, why not be part of the journey?
How you’ll play your part
We’re looking for someone motivated and friendly, who can bring outstanding people skills with a proven background in customer-facing, high-service environments. In this role you’ll assist in the management of Facilities Management (FM) service delivery at the Mercedes-Benz Tongwell site, ensuring the provision of best-in-class services that support business objectives in an efficient, effective, and cost-conscious manner.
What you’ll do:
- Oversee day-to-day Facilities Management operations, keeping our spaces running seamlessly across maintenance, cleaning, security, catering, landscaping, reception, and postal services.
- Be the go-to partner for colleagues and stakeholders, powering smooth operations through smart systems management, clear documentation, strong KPIs, and confident handling of urgent issues.
- Drive service excellence and continuity, taking the lead as BCP Coordinator and stepping up for the Group FM Manager to keep everything moving.
- Support the FM financials, raising PRs, partnering with Procurement and Controlling, managing accruals, and ensuring accurate, value-focused reporting within agreed budgets.
- Drive the future of Corporate Real Estate, helping shape long-term FM strategies that elevate processes, strengthen collaboration, and support our Ambition 2039 goals.
What you’ll bring:
- A high standard of people skills in a customer facing industry.
- Experience of leading teams of out-sourced staff in a customer facing, high standard service industry.
- Be able to demonstrate how to achieve high standards of employee and customer satisfaction.
- Proven FM experience ~ Desirable.
- Experience of current related legislation and compliance ~ Desirable.
- IT skills must include proficiency in Excel, Word and Powerpoint.
- Retain a flexible approach and demonstrate crisis management skills.
- Problem solving essential, quick thinking and non-confrontational attitude.
- To set high standards of communication across all levels of the business.
- Health and Safety ~ Desirable.
- Flexible Hours approach to cover business needs.
At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance with our policies and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
What’s in it for you
As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Who we are
Through the doors of Mercedes-Benz, you’ll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
Once you click apply, we’ll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don’t worry, you’re in safe hands. Here, you’ll find a short application form to complete. Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them.
Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period.
Contact us as careers@mercedes-benz.com for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or datacompliance@mercedes-benz.com.
Facilities Operations Lead (Flexible Hours, Pension) in Milton Keynes employer: Daimler AG
Contact Detail:
Daimler AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Lead (Flexible Hours, Pension) in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mercedes-Benz and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding customer service, think of examples from your past experiences where you've excelled in communication and problem-solving. Be ready to share these during your chat!
✨Tip Number 3
Show off your flexibility! The job mentions flexible hours, so be prepared to discuss how you can adapt to different situations and support the team when needed. Highlight any past experiences where you've successfully managed changing priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, you’ll have access to updates and resources throughout the recruitment process. We’re here to support you!
We think you need these skills to ace Facilities Operations Lead (Flexible Hours, Pension) in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. It helps us get a feel for how you'd fit in with our team.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we're looking for in the Facilities Operations Lead position. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us safely. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Daimler AG
✨Know Your Stuff
Before the interview, make sure you understand the role of Facilities Operations Lead inside and out. Familiarise yourself with Mercedes-Benz's values, especially their commitment to sustainability and innovation. This will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Show Off Your People Skills
Since this role requires outstanding people skills, think of examples from your past experiences where you've excelled in customer-facing situations. Be ready to discuss how you’ve handled difficult situations or improved team dynamics. This will demonstrate your ability to thrive in a high-service environment.
✨Be Prepared for Problem-Solving Questions
Expect questions that assess your crisis management and problem-solving abilities. Prepare specific scenarios where you successfully resolved issues, particularly in facilities management or similar settings. Highlight your quick thinking and non-confrontational approach to show you can handle urgent matters effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, future projects, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.