Mercedes-Benz Financial Services in the United Kingdom is seeking a Customer Escalations Specialist in Milton Keynes to act as a front-line contact for customers expressing dissatisfaction, listening, understanding and resolving concerns informally where possible.
The role requires clear, empathetic communication, accurate recording of issues, and decisive escalation when needed, with a focus on consumer duty, FCA guidelines and maintaining high customer experience.
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Frontline Customer Escalations Specialist employer: Daimler AG
As a Sensitive Processes & Vulnerable Customer Specialist at MBFS, you will be part of a compassionate team dedicated to delivering fair and tailored outcomes for vulnerable customers. Our supportive work culture prioritises employee wellbeing and professional growth, offering access to training opportunities and resources like Mental Health First Aiders. Located in a dynamic environment, we provide competitive salaries, flexible benefits, and a commitment to compliance and customer care, making MBFS an excellent employer for those seeking meaningful and rewarding work.
