Mercedes-Benz Financial Services UK is seeking a Customer Escalations Specialist to act as the front-line contact for customer dissatisfaction, listening, understanding and resolving concerns informally where possible. The role requires clear, empathetic communication across channels and accurate record-keeping of issues and actions taken.
You will collaborate with multiple teams, escalate when needed, and maintain compliance with Consumer Duty, FCA and GDPR requirements while contributing to
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Customer Escalations & Experience Specialist employer: Daimler AG
As a Sensitive Processes & Vulnerable Customer Specialist at MBFS, you will be part of a compassionate team dedicated to delivering fair and tailored outcomes for vulnerable customers. Our supportive work culture prioritises employee wellbeing and professional growth, offering access to training opportunities and resources like Mental Health First Aiders. Located in a dynamic environment, we provide competitive salaries, flexible benefits, and a commitment to compliance and customer care, making MBFS an excellent employer for those seeking meaningful and rewarding work.
