At a Glance
- Tasks: Design engaging user experiences and manage customer feedback for Mercedes-Benz Financial Services.
- Company: Join the inclusive team at Mercedes-Benz Group AG, where individuality is celebrated.
- Benefits: Competitive salary, flexible benefits, wellbeing resources, and access to colleague car schemes.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experience while working with cutting-edge design tools.
- Qualifications: Proficiency in UX/UI design, HTML/CSS knowledge, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Group: Mercedes-Benz Group AG
About us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.
How you’ll play your part
In this role, you will manage the investigation, resolution and outcome of expressions of dissatisfaction (complaints) from Customers of Mercedes-Benz Financial Services UK Limited (MBFS). This opportunity requires you to handle an extensive variety of complaint cases related scenarios, company systems and processes whilst being fully compliant with relevant legislation including but not limited to Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), Treating Customers Fairly (TCF) and relevant Vulnerable Customer guidance.
Main Accountabilities
- UX/UI Design & Prototyping: Execute High-Fidelity Designs: Design intuitive and engaging user experiences, creating wireframes, prototypes, and interactive mock-ups using Figma and AI tools.
- Front-End Implementation: Design and maintain email communications using Figma and practical HTML/CSS knowledge to ensure UX components are implemented seamlessly.
- Visual Documentation: Prepare detailed briefs, Jira tickets, and wireframes to illustrate desired changes for development teams.
- Product Strategy Alignment: Prioritise stories, epics, and themes to ensure all design work aligns with the broader product strategy and business focus.
- Customer Research & Validation: Conduct qualitative and quantitative research using User Testing and A/B testing to validate design decisions.
- User Testing Support: Recruit participants for user research sessions, manage the logistics of testing cycles, and compile initial observation reports.
- User Feedback Management: Act as the custodian of customer feedback and convert feedback into actionable themes for the team.
- Behavioural Analysis: Use Google Analytics and other insight tools to monitor customer touchpoints and develop a deep understanding of evolving user needs.
- Digital Experience Benchmarking: Drive a best-in-class digital journey by auditing evolving UX trends and interface technologies. You will perform comparative research of our competitors’ digital funnels to identify high-impact design enhancements, focusing on creating a frictionless experience that directly boosts finance sales performance.
- Content & Emails: Digital Copy & Communication Development: Create engaging website copy and customer email communications that guide users through the finance journey. You will ensure all digital micro-copy (buttons, tooltips, and CTAs) is consistent, user-friendly, and fully aligned with FCA compliance and Plain English standards.
- Stakeholder Collaboration & Compliance: (a) Matter Expertise: Act as the specialist for digital customer journeys, ensuring all finance and insurance elements provide Good Customer Outcomes within the guardrails of Consumer Duty. (b) Cross-Functional Working: Collaborate with IT, Data Protection, and Legal teams to ensure designs meet all security and regulatory requirements. (c) Formal Approvals: Engage stakeholders in the approval process and ensure all signoffs are documented.
- Product Support & Training: Demonstrations: Provide end-to-end digital product demonstrations and support the business in training staff on their use.
About you
- UX/UI Mastery: Proficiency in design tools including Figma, and Balsamiq.
- Research & Analytics: Solid grasp of User-Centred Design (UCD) principles, including planning and conducting user research and A/B testing.
- Technical Skills: Practical knowledge of HTML and CSS for front-end development and email design.
- Data Fluency: Ability to use Google Analytics to distil complex data into actionable insights.
- Regulatory Awareness: Understanding of FCA Consumer Duty and how it applies to digital transaction processes.
- Communication: Confident interpersonal skills with the ability to communicate design concepts to stakeholders at all levels.
- Experience: Graduate-level intellect with a proven track record in UX design and customer research.
What’s in it for you?
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Digital Customer Experience and Product Specialist in Milton Keynes employer: Daimler AG (Canada)
At Mercedes-Benz Financial Services, we pride ourselves on fostering an inclusive and dynamic work environment where every employee is valued for their unique contributions. As a Digital Customer Experience and Product Specialist, you will benefit from a competitive salary, flexible working arrangements, and access to comprehensive wellbeing resources, all while being part of a passionate team dedicated to delivering exceptional customer experiences. With ample opportunities for professional growth and development, you will thrive in a culture that celebrates individuality and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Experience and Product Specialist in Milton Keynes
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Daimler AG (Canada) for a Digital Customer Experience and Product Specialist, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Daimler AG (Canada) before they go live!
We think you need these skills to ace Digital Customer Experience and Product Specialist in Milton Keynes
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Digital Customer Experience and Product Specialist at Daimler AG (Canada), make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Daimler AG (Canada) does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Daimler AG (Canada). Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Daimler AG (Canada).
How to prepare for a job interview at Daimler AG (Canada)
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Daimler AG (Canada), be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Daimler AG (Canada) might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Daimler AG (Canada)!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Daimler AG (Canada) is looking for.
