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- Tasks: Support clients with technical issues and optimise data integration for a seamless experience.
- Company: Join DailyPay, a leading worktech company revolutionising pay solutions.
- Benefits: Competitive pay, equity options, private health insurance, and generous PTO.
- Why this job: Be part of a dynamic team making a real impact on employee financial well-being.
- Qualifications: Bachelor’s degree and 2+ years in technical support or account management.
- Other info: Enjoy a fun culture with great career growth and exciting company events.
The predicted salary is between 36000 - 60000 £ per year.
About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast.
The Role: As a Technical Engagement Analyst, you will work on a small but mighty team at DailyPay, focusing on technical client support, integration and data optimization for existing clients, and collaborating with other stakeholders to change client setups. In this role, you will act as technical support to client-facing teams, as well as be responsible for strategizing with internal and external stakeholders to implement improvements to existing client data exchanges to improve operational loss and integration reliability. We are seeking an analytical, strategic, and collaborative person, ideally with experience working on troubleshooting technical, product, and integration issues and concerns. You will work cross-functionally with Client Success Managers, Implementation Managers, Client Support Analysts, Mission Control, and other teams to work towards the optimal client and user experience. Each day will be a little different, so you should enjoy working both independently and with others and should love a good puzzle.
How You Will Make an Impact:
- Act as a technical point of escalation for cross-functional teams
- Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments
- Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges
- Function as a subject matter expert regarding product idiosyncrasies and client integrations
- Report, troubleshoot, and take ownership of incidents through resolution
- Support product testing and rollouts
What You Bring to The Team:
- Bachelor’s degree with 2+ years of experience in implementations, technical account management, or client-facing technical support role
- Ability to adapt and thrive in a product knowledge-heavy environment
- Strong analytical and problem solving skills
- Knowledge of Dell Boomi or willingness to learn Dell Boomi
- Experience troubleshooting sFTP, API, and data concerns
- Capacity to prioritize and handle multiple projects simultaneously
- Strong interpersonal and cross-functional skills
- Occasional need to work outside of normal business hours may be required
What We Offer:
- Competitive compensation
- Opportunity for equity ownership
- Private health insurance option
- Employee Resource Groups
- Fun company outings and events
- Generous PTO Allowance
- 5% Pension contribution
Technical Engagement Analyst in Belfast employer: DailyPay
Contact Detail:
DailyPay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engagement Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at DailyPay. A friendly chat can open doors and give you insider info on the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by diving deep into DailyPay's tech and services. Understand their integration processes and be ready to discuss how your skills can help improve client data exchanges. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, think of examples from your past experiences where you’ve successfully resolved challenges. Be ready to share these during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the DailyPay team.
We think you need these skills to ace Technical Engagement Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Engagement Analyst. Highlight your experience in technical support and client management, and don’t forget to sprinkle in some keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming the way people get paid and how your skills align with our mission at DailyPay. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, give us examples of how you've tackled technical challenges in the past. We love a good puzzle, so share your thought process and the impact of your solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at DailyPay
✨Know Your Tech Inside Out
As a Technical Engagement Analyst, you'll need to be well-versed in technical concepts. Brush up on your knowledge of sFTP, API, and data concerns. Familiarise yourself with Dell Boomi, as it’s a key part of the role. Being able to discuss these topics confidently will show that you're ready to tackle the challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you’ve had to troubleshoot or optimise processes. This will demonstrate your analytical mindset and ability to work through complex problems, which is crucial for this position.
✨Emphasise Collaboration
This role involves working closely with various teams, so highlight your experience in cross-functional collaboration. Be ready to discuss how you've successfully worked with different stakeholders to achieve common goals. This will show that you can thrive in a team-oriented environment.
✨Be Ready for a Dynamic Environment
DailyPay values adaptability, so prepare to discuss how you handle changing priorities and unexpected challenges. Share examples of how you've thrived in fast-paced settings and your approach to managing multiple projects simultaneously. This will illustrate your readiness for the varied nature of the role.
