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- Tasks: Join our IT team to provide hands-on support and troubleshoot tech issues daily.
- Company: DailyPay is a forward-thinking company revolutionising payment solutions in Belfast.
- Benefits: Enjoy competitive pay, equity options, private health insurance, and generous PTO.
- Why this job: Make a real impact while working in a fun, collaborative environment with great company culture.
- Qualifications: Bachelor's degree and 2-3 years in IT support; strong customer service and tech skills required.
- Other info: On-call rotation may require occasional off-hour support, including nights and weekends.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an IT Analyst to join our IT Team in Belfast, Northern Ireland. This IT position will be on the front lines of providing DailyPay's IT support and will be onsite full-time. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.
The primary tasks of this position will be to support access requests, troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day-to-day operations for DailyPay's IT infrastructure.
How You Will Make an Impact:
- Field systems access requests and centrally grant permissions and rights
- Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
- Prioritise and schedule problem resolution, escalating, when necessary, to the appropriately experienced IT staff
- Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new workstations and user accounts, installing applications, troubleshooting, and system maintenance
- Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices
- Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends
- Manage, support and troubleshoot AV / Conferencing equipment used throughout the Belfast offices
What You Bring to The Team:
- Bachelor's degree with a minimum of 2-3 years in an IT Support role
- Experienced in providing professional and courteous customer service
- Deep knowledge of Macs, Windows and iOS. Experience with Jamf is a plus
- Experience with SaaS administration
- Extensive knowledge of computer software, operating systems, hardware and networking
- Able to work in a team as well as independently
- Highly Proficient with Google Workspace Suits and Microsoft Office
What We Offer:
- Competitive compensation
- Opportunity for equity ownership
- Private health insurance option
- Employee Resource Groups
- Fun company outings and events
- Generous PTO Allowance
- 5% Pension contribution
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
IT Helpdesk employer: DailyPay Inc
Contact Detail:
DailyPay Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Macs, Windows, iOS, and Google Workspace. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues. Being able to demonstrate your problem-solving abilities through real-life examples can impress the hiring team.
✨Tip Number 3
Prepare to discuss your customer service experience, as this role requires excellent communication skills. Think of scenarios where you've successfully assisted users, particularly in a technical context.
✨Tip Number 4
If you have experience with ticketing systems or remote support tools, be ready to talk about it. Highlighting your familiarity with these tools can show that you're prepared for the day-to-day responsibilities of the role.
We think you need these skills to ace IT Helpdesk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the IT Helpdesk position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous IT support roles, particularly any experience with troubleshooting, customer service, and working with both technical and non-technical teams. Mention specific tools or systems you have used, such as Google Workspace or Microsoft Office.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and enthusiasm for the role. Explain why you are excited about the opportunity at DailyPay and how you can contribute to their IT team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at DailyPay Inc
✨Showcase Your Technical Skills
Be prepared to discuss your technical troubleshooting abilities in detail. Highlight specific examples where you've successfully resolved IT issues, particularly with Macs, Windows, and iOS systems.
✨Demonstrate Communication Skills
Since the role involves interfacing with both technical and non-technical departments, practice explaining complex IT concepts in simple terms. This will show your ability to communicate effectively with diverse teams.
✨Familiarise Yourself with DailyPay's Tools
Research the tools and software mentioned in the job description, such as Google Workspace and Microsoft Office. Being knowledgeable about these platforms will help you answer questions confidently and demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to troubleshoot issues or manage user requests, and be ready to explain your thought process and actions taken.
