At a Glance
- Tasks: Lead the subscriptions engine and manage daily Customer Success operations.
- Company: Join Daily Mail, a leading media company with a focus on innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and feedback.
- Why this job: Shape the future of customer experience in a dynamic media environment.
- Qualifications: Experience in service management and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Daily Mail is seeking a Senior Service and Operations Manager to own the subscriptions engine and run the day-to-day operations of the Customer Success function.
You will coordinate across billing, entitlement management, and platform tooling to ensure a smooth, scalable subscriptions operation.
The role will integrate Customer Service into the CS analytics framework, establish a CS feedback loop, and act as the primary interface with Product and Technology on platform requirements.
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Senior Subscriptions & CS Operations Leader in London employer: Daily Mail
At Daily Mail, we pride ourselves on being an innovative and dynamic employer, offering a vibrant work culture that fosters creativity and collaboration. Located in the heart of London, our headquarters provides a stimulating environment where employees can thrive, with ample opportunities for professional growth and development. Our comprehensive benefits package, including generous holiday allowances and wellness initiatives, reflects our commitment to supporting our team members both personally and professionally.
