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For Companies At a Glance
- Tasks: Resolve customer queries and provide troubleshooting strategies as a Technical Specialist.
- Company: Daikin UK is a leader in indoor climate management solutions with over 100 years of innovation.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive medical insurance.
- Why this job: Transition from hands-on work to an office role while using your technical skills to make an impact.
- Qualifications: City & Guilds in Air Conditioning/Refrigeration L2 or equivalent, F-gas qualified.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Bristol (Office Based) Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of Chillers? Ready to transition off the tools and into an office-based Technical Specialist role? If so, this could be the perfect opportunity for you.
Whats In It For You?
At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:
- Highly competitive bonus.
- Employer Pension Contributions at 7%
- Comprehensive private medical and personal accident insurance plans.
- Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As a Technical Specialist, you’ll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.
You Will Be:
- Acting as the point of escalation to resolve installation and/or service enquiries, knowing the right questions to ask in order to reach a conclusive diagnosis.
- Competent with electrical schematics and problem solving in a fast-paced environment.
- Building strong relationships and trust with customers through excellent communication.
- Customer service centric, upholding the most professional, personable demeanour throughout to deliver service excellence.
About You:
You are technically astute, with a strong ability to diagnose and resolve issues across a range of Chillers; specific Daikin chiller experience would be highly advantageous. You possess:
- City & Guilds in Air Conditioning/Refrigeration L2 or equivalent experience
- F-gas (2079) qualified, with adept experience safely handling refrigerants.
Your passion for mastering all technical issues has meant you’ve been a point of escalation to resolve breakdowns and reactive service call-outs. If you’re looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.
Your Interview Journey:
- Interview 1: Introduction and Exploration Call With: Your Daikin Recruitment Business Partner Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
- Interview 2: Structured Interview With: Hiring Manager Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
- Interview 3: Final Formal Interview With: Hiring Manager and a Senior Management Team Member Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Technical Specialist - Chillers employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist - Chillers
✨Tip Number 1
Familiarise yourself with Daikin's products and services, especially their range of chillers. Understanding the specifics of their technology will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare to discuss your hands-on experience with fault diagnosis in chillers. Be ready to share specific examples of challenges you've faced and how you resolved them, as this will showcase your technical expertise.
✨Tip Number 3
Brush up on your communication skills, as building strong relationships with customers is key in this role. Practice articulating complex technical information in a clear and approachable manner to demonstrate your customer service focus.
✨Tip Number 4
Research common interview questions for technical specialist roles and prepare thoughtful responses. This will help you feel more confident during the structured interviews and allow you to effectively convey your knowledge and experience.
We think you need these skills to ace Technical Specialist - Chillers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC expertise, particularly your experience with chillers. Include specific examples of fault diagnosis and troubleshooting to demonstrate your technical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant qualifications, such as your City & Guilds in Air Conditioning/Refrigeration and F-gas qualification, and explain how they make you a suitable candidate.
Highlight Customer Service Skills: Since the role involves building strong relationships with customers, emphasise your customer service experience. Provide examples of how you've effectively communicated and resolved issues in previous roles.
Prepare for Technical Questions: Anticipate the technical questions you might face during the interview process. Brush up on your knowledge of Daikin chillers and be ready to discuss your problem-solving strategies in detail.
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of chillers and HVAC systems. Be prepared to discuss specific technical issues you've encountered and how you've resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Understand Daikin's Values
Familiarise yourself with Daikin's mission and values. During the interview, show that you align with their commitment to quality and customer service. This will help you connect with the interviewers and show that you're a good fit for their culture.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions where you'll need to demonstrate your troubleshooting abilities. Think of examples from your past experience where you successfully diagnosed and resolved issues, and be ready to explain your thought process.
✨Showcase Your Communication Skills
As a Technical Specialist, strong communication is key. Practice articulating complex technical concepts in a way that's easy to understand. Highlight any experience you have in building relationships with customers, as this will be crucial in your role.
