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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve customer queries in a dynamic office environment.
- Company: Join Daikin UK, a leader in innovative climate management solutions.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive health insurance.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact by helping customers with your technical expertise and communication skills.
- Qualifications: Hands-on experience in technical support and strong communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity for an experienced AC Service Engineer to join our growing Helpdesk Team. Your hands-on fault finding expertise will help you transition to our fully office based technical helpdesk environment.
Whats In It For You?
- Highly competitive bonus
- 7% contribution towards your pension
- Comprehensive private medical and personal accident insurance plans
- Investment in your training and development to encourage and support your career progression within the company
What Will You Be Doing?
Providing high-quality aftersales technical support to our customers to satisfactorily resolve service and/or installation enquiries. Working in a busy technical office environment, you'll be able to refer to and interpret electrical schematics and refrigerant circuit diagrams, to guide the customer on the fault investigation and come to a conclusive diagnosis. Maintaining exceptional level of customer satisfaction, by delivering a market-leading service.
About You:
Demonstrating a wealth of hands-on experience, you'll be fully versed in promptly resolving (install/service) technical issues on splits, VRVs, chillers and/or heat pumps. A confident communicator who enjoys assisting customers and fellow engineers with fault diagnosis through clear and concise knowledge sharing. A proactive, self-starter demonstrating a can-do attitude. Comfortable in supporting and educating customers over the phone, via Teams and by email while working within our technical office environment. Whether you're currently in a similar position or ready to come off the tools, your technical expertise and strong communication skills will help you thrive in this role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Technical Helpdesk Engineer (Office Based) employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Engineer (Office Based)
✨Tip Number 1
Get to know the company inside out! Research Daikin UK and understand their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical knowledge! Brush up on your fault-finding skills and be ready to discuss specific scenarios where you've successfully resolved issues. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially even a referral, which can make a huge difference in landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Daikin UK.
We think you need these skills to ace Technical Helpdesk Engineer (Office Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on fault-finding expertise and any relevant technical support roles you've had. We want to see how you can bring your unique experience to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Helpdesk Engineer role. Share specific examples of how you've resolved technical issues and maintained customer satisfaction in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves assisting customers over the phone and via email, make sure your application showcases your communication skills. Use clear and concise language in your CV and cover letter, just like you would when helping a customer troubleshoot an issue.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Daikin UK!
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Brush up on your knowledge of AC systems, especially splits, VRVs, chillers, and heat pumps. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and expertise.
✨Practice Clear Communication
Since you'll be assisting customers over the phone and via email, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for maintaining customer satisfaction.
✨Familiarise Yourself with the Company
Research Daikin UK and their products. Understanding their values and commitment to quality will help you align your answers with what they’re looking for, showing that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about their training programmes or how they support career progression. It shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.