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- Tasks: Resolve customer queries and provide technical support for ASHPs in a dynamic office environment.
- Company: Daikin UK is a leader in innovative indoor climate solutions with over 100 years of expertise.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive medical insurance.
- Why this job: Transition from hands-on work to an impactful office role while utilising your technical skills.
- Qualifications: City & Guilds in Heating & Ventilation L2, F-gas qualified, and experience with ASHPs required.
- Other info: Join a diverse team committed to innovation and excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
Bristol (Office Based) Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of ASHPs? Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.
Whats In It For You?
- Highly competitive bonus.
- Employer Pension Contributions at 7%
- Comprehensive private medical and personal accident insurance plans.
- Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As a Technical Specialist, you'll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.
You Will Be:
- Acting as the point of escalation to resolve installation and/or service enquiries, knowing the right questions to ask in order to reach a conclusive diagnosis.
- Competent with electrical schematics and problem solving in a fast-paced environment.
- Building strong relationships and trust with customers through excellent communication.
- Customer service centric, upholding the most professional, personable demeanour throughout to deliver service excellence.
About You:
You are technically astute, with a strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous. You possess:
- City & Guilds in Heating & Ventilation L2 or equivalent experience
- F-gas (2079) qualified, with adept experience handling refrigerants.
- G3 unvented cylinders / hot water systems
Your passion for mastering all technical issues has meant you've been a point of escalation to resolve breakdowns and reactive service call-outs. If you're looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.
Your Interview Journey:
- Interview 1: Introduction and Exploration Call with Your Daikin Recruitment Business Partner. Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
- Interview 2: Structured Interview with Hiring Manager. Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
- Interview 3: Final Formal Interview with Hiring Manager and a Senior Management Team Member. Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Techincal Specialist - ASHP in Bristol employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techincal Specialist - ASHP in Bristol
✨Tip Number 1
Familiarise yourself with Daikin's products, especially the Altherma range. Understanding their features and common issues will help you stand out during interviews, as you'll be able to speak confidently about troubleshooting specific problems.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves building relationships with customers, practice articulating how you've successfully resolved customer queries in the past, focusing on your communication style and problem-solving approach.
✨Tip Number 3
Prepare for technical questions by reviewing electrical schematics and common fault diagnosis techniques related to ASHPs. Being able to demonstrate your technical knowledge clearly will impress the hiring managers during the final interview.
✨Tip Number 4
Research Daikin's company culture and values. During your interviews, align your answers with their commitment to innovation and customer service excellence, showing that you're not just a fit for the role but also for the company ethos.
We think you need these skills to ace Techincal Specialist - ASHP in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC expertise, particularly your experience with ASHPs and any relevant qualifications like City & Guilds or F-gas certification. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that connects your technical skills to the role of Technical Specialist. Emphasise your ability to diagnose issues and your passion for customer service. Mention why you are excited about transitioning to an office-based role.
Prepare for Interviews: Research Daikin UK and understand their products and values. Prepare to discuss your technical knowledge and experiences in detail, especially regarding ASHPs. Think of examples where you've successfully resolved customer issues.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows enthusiasm and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Brush up on your knowledge of ASHPs and Daikin Altherma systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will demonstrate your hands-on expertise and problem-solving skills.
✨Understand the Company Culture
Familiarise yourself with Daikin's values and mission. During the interview, show that you align with their commitment to innovation and customer service excellence. This will help you connect with the interviewers and show that you're a good fit for their team.
✨Prepare for Behavioural Questions
Expect questions about how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your ability to build relationships and communicate effectively with customers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
