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- Tasks: Manage customer accounts and resolve queries while supporting sales teams.
- Company: Daikin UK is a leader in indoor climate management solutions with over 90 years of innovation.
- Benefits: Enjoy competitive bonuses, pension contributions, private medical insurance, and career development opportunities.
- Why this job: Join a collaborative team focused on outstanding service and customer satisfaction in a dynamic environment.
- Qualifications: Previous customer service experience and strong relationship-building skills are essential.
- Other info: Diversity and inclusion are core values at Daikin UK; all backgrounds are welcome.
The predicted salary is between 28800 - 43200 £ per year.
Competitive Salary + Bonus + Benefits
Are you a proactive and customer-focused individual who excels at managing relationships and resolving queries with efficiency and care?
At Daikin UK, were looking for an Internal Customer Account Developer to manage allocated accounts and drive sales performance by delivering timely and effective support. Youll play a key role in ensuring customer satisfaction through the resolution of product-related queries, while working closely with our External Commercial Sales Teams to achieve shared goals.
If you\’re motivated by collaboration, take pride in delivering outstanding service, and thrive in a fast-paced environment where every interaction counts, wed love to hear from you.
Whats In It For You:
Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way. This includes:
- Highly competitive bonus.
- 7% contribution towards your pension
- Comprehensive private medical and personal accident insurance plans.
- Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As an Internal Customer Account Developer your role will be creating relationships with our Business Development Managers and customers.
You Will:
- Build relationships and trust with customers to deliver a high-quality professional excellence in service to external customers and DAUK colleagues.
- Manage allocated existing accounts through the proactive ownership and timely resolution of all customer queries linked to product sales.
- Be the first point of support for customers and ownership of enquiry resolution, following up and communicating to the customer on all issues in a timely manner.
About You:
You will have previous customer service experience, with transferable skills suitable to the role. We are looking for a team player, someone who is excellent at relationship building. You need to be willing to pick up the phone and talk to customers, within this role you will have the opportunity to be part of the evolution of our customer service journey.
Your Interview Journey:
Interview 1: Introduction and Exploration Call
With: Your Daikin Recruitment Business Partner
Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
Interview 2: Formal Interview
With: Hiring Manager
Purpose: A detailed discussion to explore your work experience and delve into Daikin\’s operations, focusing on the specifics of the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Sales Support Executive in Weybridge employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive in Weybridge
✨Tip Number 1
Familiarise yourself with Daikin's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of direct customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Daikin. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Being able to share specific instances where you've excelled in customer service will highlight your suitability for the Internal Customer Account Developer role.
We think you need these skills to ace Sales Support Executive in Weybridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the Sales Support Executive role. Emphasise your ability to manage relationships and resolve queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and Daikin UK. Mention specific examples of how you've successfully built relationships and provided excellent customer service in previous positions.
Highlight Key Skills: In your application, focus on key skills such as communication, problem-solving, and teamwork. These are essential for the Internal Customer Account Developer position and should be evident in your written materials.
Prepare for Interviews: Research Daikin UK and prepare to discuss how your experiences align with their values and goals. Be ready to provide examples of how you've contributed to customer satisfaction and team success in past roles.
How to prepare for a job interview at Daikin
✨Research Daikin UK
Before your interview, take some time to learn about Daikin UK, their products, and their company culture. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Customer Service Skills
Since the role focuses on managing customer relationships, be prepared to discuss your previous customer service experiences. Highlight specific examples where you resolved queries effectively and built strong relationships with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you demonstrated problem-solving skills and proactive communication.
✨Emphasise Team Collaboration
Daikin UK values teamwork, so be ready to discuss how you have successfully collaborated with colleagues in the past. Share instances where you worked with others to achieve common goals, especially in a fast-paced environment.
