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- Tasks: Resolve customer queries and provide technical support for heat pump systems.
- Company: Daikin UK, a leader in indoor climate management solutions.
- Benefits: Competitive salary, bonuses, pension contributions, and comprehensive medical insurance.
- Why this job: Transition from hands-on work to an impactful office-based role while using your technical skills.
- Qualifications: Experience in HVAC, F-gas qualified, and strong problem-solving abilities.
- Other info: Join a diverse team with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Bristol (Office Based) Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise in fault diagnosis across a range of ASHPs? Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.
Whats In It For You?
- Highly competitive bonus.
- Employer Pension Contributions at 7%
- Comprehensive private medical and personal accident insurance plans.
- Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As a Technical Specialist, you'll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.
You Will Be:
- Acting as the point of escalation to resolve installation and/or service enquiries, knowing the right questions to ask in order to reach a conclusive diagnosis.
- Competent with electrical schematics and problem solving in a fast-paced environment.
- Building strong relationships and trust with customers through excellent communication.
- Customer service centric, upholding the most professional, personable demeanour throughout to deliver service excellence.
About You:
You are technically astute, with a strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous. You possess:
- City & Guilds in Heating & Ventilation L2 or equivalent experience
- F-gas (2079) qualified, with adept experience handling refrigerants.
- G3 unvented cylinders / hot water systems
Your passion for mastering all technical issues has meant you've been a point of escalation to resolve breakdowns and reactive service call-outs. If you're looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.
Your Interview Journey:
- Interview 1: Introduction and Exploration Call with Your Daikin Recruitment Business Partner - Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
- Interview 2: Structured Interview with Hiring Manager - Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
- Interview 3: Final Formal Interview with Hiring Manager and a Senior Management Team Member - Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Heat Pump Helpdesk Specialist in Newport employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heat Pump Helpdesk Specialist in Newport
✨Tip Number 1
Get to know the company inside out! Before your interview, do some digging on Daikin UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for those technical questions by brushing up on your knowledge of ASHPs and Daikin Altherma systems. Think about real-life scenarios where you've solved problems and be ready to share those experiences during your interviews.
✨Tip Number 3
Show off your communication skills! Since this role is all about building relationships with customers, practice explaining complex technical issues in simple terms. This will demonstrate your ability to connect with clients and provide excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the job. We can’t wait to see your application!
We think you need these skills to ace Heat Pump Helpdesk Specialist in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Heat Pump Helpdesk Specialist role. Highlight your HVAC expertise and any relevant qualifications, like your City & Guilds or F-gas certification.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled technical challenges in the past and how you can bring that experience to our helpdesk.
Showcase Your Communication Skills: Since this role involves building relationships with customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing your personable side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Brush up on your knowledge of ASHPs and Daikin Altherma systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only have hands-on experience but also understand the technical nuances that come with the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and maintain a professional demeanour throughout.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer queries or technical problems. Think of examples from your previous work where you successfully diagnosed and resolved issues, and be ready to walk the interviewer through your thought process.
✨Show Enthusiasm for the Role
Let your passion for HVAC and customer service shine through during the interview. Talk about why you're excited to transition into an office-based role and how you can leverage your technical expertise to make a positive impact at Daikin.