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- Tasks: Provide top-notch technical support and resolve customer queries in a dynamic office environment.
- Company: Join Daikin UK, a leader in innovative climate management solutions.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive health insurance.
- Other info: Be part of a diverse team that values creativity and career growth.
- Why this job: Make a real impact by helping customers with your technical expertise and communication skills.
- Qualifications: Experience in AC service and strong problem-solving abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity for an experienced AC Service Engineer to join our growing Helpdesk Team.
Your hands-on fault finding expertise will help you transition to our fully office based technical helpdesk environment.
Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step of the way:
- Highly competitive bonus
- ~7% contribution towards your pension
- Comprehensive private medical and personal accident insurance plans
- Investment in your training and development to encourage and support your career progression within the company
Providing high-quality aftersales technical support to our customers to satisfactorily resolve service and/or installation enquiries.
Working in a busy technical office environment, you'll be able to refer to and interpret electrical schematics and refrigerant circuit diagrams, to guide the customer on the fault investigation and come to a conclusive diagnosis.
Comfortable in supporting and educating customers over the phone, via Teams and by email while working within our technical office environment.
Whether you're currently in a similar position or ready to come off the tools, your technical expertise and strong communication skills will help you thrive in this role.
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance.
AC Technical Support Advisor (Office Based) in Newport employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AC Technical Support Advisor (Office Based) in Newport
✨Tip Number 1
Get to know the company! Research Daikin UK and their products. Understanding their values and what they stand for will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers over the phone and via email, make sure you can explain technical concepts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Daikin UK. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from Daikin UK. Don’t miss out on this opportunity!
We think you need these skills to ace AC Technical Support Advisor (Office Based) in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on fault-finding expertise and any relevant experience in technical support. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our Helpdesk Team and how your background makes you a perfect fit for the AC Technical Support Advisor role. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves supporting customers over the phone and via email, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to mention any experience you have in educating customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Daikin UK!
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Brush up on your knowledge of electrical schematics and refrigerant circuit diagrams. Be ready to discuss specific examples from your past experience where you successfully diagnosed and resolved technical issues. This will show that you’re not just familiar with the theory but can apply it in real-world situations.
✨Practice Your Communication Skills
Since this role involves supporting customers over the phone and via email, practice explaining complex technical concepts in simple terms. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts clearly and confidently.
✨Show Enthusiasm for the Company
Do some research on Daikin UK and their products. Mention specific innovations or values that resonate with you during the interview. This shows that you’re genuinely interested in the company and not just looking for any job.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your interest in the position and helps you gauge if it’s the right fit for you.