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- Tasks: Lead a dynamic team to deliver top-notch customer service and streamline operations.
- Company: Daikin UK is a leader in innovative indoor climate solutions with over 100 years of excellence.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and a strong pension plan.
- Why this job: Join a supportive culture that values your growth and offers exciting career progression opportunities.
- Qualifications: Proven leadership skills and customer service expertise are essential for this role.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Birmingham
Competitive Salary + Bonus + Benefits
Are you an energetic and self-motivated leader with a track record for upholding and delivering Customer Service Excellence?
If so, you may also like to know this role has arisen due to an internal promotion, offering an excellent opportunity to forge a fruitful career path within our Internal Customer Account Division.
Whats In It For You?
At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:
- Highly competitive annual bonus.
- Comprehensive private medical and personal accident insurance plans.
- Employer Pension Contributions of 7%.
- Investment in your training and development to encourage and support your career progression within the company
How You Will Make an Impact?
Bring your leadership to life by confidently directing incoming workload across the team, keeping energy high, priorities clear, and responses flowing swiftly to both our valued customers and our dynamic external sales team.
You Will Be:
- Keeping our operations running smoothly and efficiently while having the vision to streamline and improve where appropriate. Leading a harmonious team to uphold top tier customer service.
- Establishing and strengthening effective customer communications (phone/email) gathering valuable insights that could open the door to exciting new sales opportunities.
- First point of contact for escalation in respect to customer, internal/external team members in aid of bringing swift resolutions to customers order related issues (i.e. deliveries, stock, credit etc.).
About You:
Your exceptional customer service and sales order processing expertise will shine as you guide the team, refining and elevating the customer experience together.
Youre a proactive problem solver, with ability to offer customers clear and concise solutions through their order journey.
Bringing your proven leadership skills and account management experience, youll leave a lasting positive impression on internal teams and our customers.
Your Interview Journey:
Interview 1: Introduction and Exploration Call
With: Your Daikin Recruitment Business Partner
Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
Interview 2: Structured Interview
With: Hiring Manager
Purpose: A detailed discussion to explore your work experience and delve into Daikin\’s operations, focusing on the specifics of the role.
Interview 3: Final Formal Interview
With: Hiring Manager and a Senior Management Team Member
Purpose: Your opportunity to demonstrate your expertise through delivering a short presentation, promoting your customer service and leadership capabilities.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Internal Customer Account - Team Lead in Birmingham employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Customer Account - Team Lead in Birmingham
✨Tip Number 1
Familiarise yourself with Daikin's products and services. Understanding their indoor climate management solutions will not only help you in the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Prepare to discuss your leadership style and how it aligns with Daikin's values. Think of specific examples where you've successfully led a team to enhance customer service, as this will resonate well during the interviews.
✨Tip Number 3
Practice articulating your problem-solving skills. Be ready to share instances where you've resolved customer issues efficiently, as this role requires proactive solutions to enhance the customer experience.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. This can provide you with insights into the company culture and expectations, which can be invaluable during your interviews.
We think you need these skills to ace Internal Customer Account - Team Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate how you've successfully managed teams and improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of Daikin's values and how your background aligns with their commitment to customer service excellence.
Prepare for Interviews: Familiarise yourself with Daikin's operations and prepare to discuss your relevant experiences in detail. Be ready to showcase your problem-solving abilities and leadership style during the structured interview.
Follow Up: After your interviews, send a thank-you email to express your appreciation for the opportunity. This is a chance to reiterate your interest in the position and highlight any key points you discussed.
How to prepare for a job interview at Daikin
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and resolved conflicts.
✨Understand Customer Service Excellence
Familiarise yourself with the principles of customer service excellence. Be ready to discuss how you would uphold these standards within the team and provide specific examples from your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them, particularly regarding customer order issues.
✨Research Daikin's Values and Culture
Take the time to understand Daikin's values and company culture. This will help you align your answers with what they are looking for and show that you're genuinely interested in being part of their team.
