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For Companies At a Glance
- Tasks: Resolve customer queries and provide technical support in a fast-paced helpdesk environment.
- Company: Daikin UK is a leader in indoor climate management solutions with over 100 years of innovation.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive medical insurance.
- Why this job: Transition from hands-on work to an office role while using your HVAC expertise to make a difference.
- Qualifications: City & Guilds in Heating & Ventilation L2 or equivalent, F-gas qualified, and experience with ASHPs.
- Other info: Join a diverse team committed to creativity and innovation in a supportive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Bristol (Office Based) Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of ASHPs? Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.
Whats In It For You?
- Highly competitive bonus.
- Employer Pension Contributions at 7%
- Comprehensive private medical and personal accident insurance plans.
- Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As a Helpdesk Engineer, you'll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.
You Will Be:
- Acting as the point of escalation to resolve installation and/or service enquiries, knowing the right questions to ask in order to reach a conclusive diagnosis.
- Competent with electrical schematics and problem solving in a fast-paced environment.
- Building strong relationships and trust with customers through excellent communication.
- Customer service centric, upholding the most professional, personable demeanour throughout to deliver service excellence.
About You:
You are technically astute, with a strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous. You possess:
- City & Guilds in Heating & Ventilation L2 or equivalent experience
- F-gas (2079) qualified, with adept experience handling refrigerants.
- G3 unvented cylinders / hot water systems
Your passion for mastering all technical issues has meant you've been a point of escalation to resolve breakdowns and reactive service call-outs. If you're looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.
Your Interview Journey:
- Interview 1: Introduction and Exploration Call with Your Daikin Recruitment Business Partner. Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
- Interview 2: Structured Interview with Hiring Manager. Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
- Interview 3: Final Formal Interview with Hiring Manager and a Senior Management Team Member. Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Heating Helpdesk Engineer employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with Daikin's products, especially the Altherma range. Understanding their features and common issues will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves building relationships with customers, practice how to communicate technical information clearly and effectively, ensuring you can convey solutions in a friendly manner.
✨Tip Number 3
Prepare for technical questions by reviewing common fault diagnosis scenarios related to ASHPs. Being able to discuss your troubleshooting process and past experiences will showcase your expertise and problem-solving abilities.
✨Tip Number 4
Research Daikin's company culture and values. Understanding what they prioritise in their employees will help you align your answers during interviews, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace Heating Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC expertise, particularly your experience with ASHPs and any relevant qualifications like City & Guilds in Heating & Ventilation. Emphasise your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transitioning into a helpdesk role. Mention specific experiences where you've successfully diagnosed and resolved technical issues, and how you can apply this knowledge to support customers effectively.
Prepare for Technical Questions: Anticipate the technical questions you might face during the interviews. Brush up on your knowledge of Daikin products, electrical schematics, and troubleshooting strategies to demonstrate your expertise.
Showcase Your Communication Skills: In both your written application and during interviews, highlight your ability to communicate complex technical information clearly and effectively. This is crucial for building trust with customers and resolving their queries.
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Make sure you're well-versed in HVAC systems, especially ASHPs. Brush up on your knowledge of Daikin Altherma systems, as this could give you an edge during the technical questions in the final interview.
✨Practice Customer Interaction Scenarios
Since the role involves a lot of customer communication, prepare for scenarios where you might need to troubleshoot issues over the phone. Think about how you can convey complex technical information in a simple and friendly manner.
✨Understand the Company Culture
Research Daikin UK and their values. Understanding their commitment to diversity and innovation will help you align your answers with what they are looking for in a candidate, especially during the introduction call.
✨Prepare for Structured Questions
During the structured interview, expect detailed questions about your previous work experience. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past, showcasing your problem-solving skills.
