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- Tasks: Be the voice of Daikin, delivering exceptional customer service via phone and email.
- Company: Daikin UK is a leader in innovative indoor climate management solutions with over 90 years of experience.
- Benefits: Enjoy competitive bonuses, pension contributions, private medical insurance, and ongoing training.
- Why this job: Join a supportive team that values your growth and celebrates your success in a fast-paced environment.
- Qualifications: Strong customer service background, proactive attitude, and excellent communication skills are essential.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
Birmingham (hybrid working) Competitive Salary + Bonus + Benefits
Are you passionate about delivering outstanding customer experiences? At Daikin UK, we believe that every customer interaction is an opportunity to make a difference. We’re looking for a Customer Contact Centre Executive who puts people first - someone who listens with empathy, solves problems with care, and thrives on creating positive outcomes for every caller, every time.
If you’re driven by a genuine desire to help others and want to be part of a team that values trust, respect, and exceptional customer service, we’d love to hear from you.
What’s In It For You
We don’t just care about what we do- we care deeply about the people who help us do it. That’s why we’re committed to recognising and rewarding your contribution every step of the way. When you join our team, you’ll benefit from:
- A highly competitive annual bonus that reflects your impact and performance.
- 7% employer pension contributions to help secure your future.
- Full product training to give you confidence and expertise in all of Daikin’s solutions.
- Comprehensive private medical and personal accident insurance for peace of mind.
- Ongoing investment in your training and development, supporting your career growth within a global leader in innovation and sustainability.
With Daikin, you’re not just joining a company; you’re becoming part of a team that invests in your growth and celebrates your success.
How You Can Play Your Part
As a key member of our Customer Contact Centre team, you’ll be the first point of contact for Daikin UK’s customers - delivering exceptional service via phone and email. Whether it’s answering product queries, resolving complaints, or guiding customers through our warranty registration, you’ll be the voice of Daikin, ensuring every interaction is handled with care, clarity, and professionalism.
Your day-to-day responsibilities will include:
- Direct customer contact with end-users via phone and email.
- Delivering high-quality service by resolving queries, managing complaints, and providing clear, concise information.
- Thinking outside the box to resolve complex issues and ensure customer satisfaction.
- Collaborating across departments to chase internal responses and ensure timely resolutions.
- Supporting technical and pre-sales enquiries, taking ownership of escalated post-sales issues.
- Assisting customers with warranty registration and guiding them through the StandbyMe platform.
- Self-managing your workload - proactively seeking out tasks and taking on additional responsibilities when your own are complete.
About You
You’ll bring a strong background in customer service, and a genuine passion for putting the customer first. You’re someone who thrives in a fast-paced setting, stays calm under pressure, and communicates clearly and confidently - even when handling escalated complaints.
We’re looking for someone who’s not just reactive, but proactive, a flexible team player with a positive attitude and a passion for delivering outstanding service. If you’re the kind of person who enjoys solving problems, thrives in a fast-paced environment, and takes pride in doing things right the first time, we’d love to hear from you.
Your Interview Journey
Interview 1: Introduction and Exploration Call With: Your Daikin Recruitment Business Partner Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
Interview 2: Teams Interview With: Hiring Manager Purpose: A further in depth detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
Interview 3: Final Face to Face Interview With: Hiring Manager and a Senior Management Team Member Purpose: Your opportunity to demonstrate your technical understanding of the role and practical skills through a presentation on a topic related to the role.
About Us
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Customer Contact Centre Executive employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Executive
✨Tip Number 1
Familiarise yourself with Daikin's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice active listening skills. Since the role requires empathy and problem-solving, being able to listen carefully to customer concerns will set you apart and show that you can provide tailored solutions.
✨Tip Number 3
Prepare for the interview by thinking of examples from your past experiences where you've successfully resolved customer issues. This will help you illustrate your problem-solving abilities and customer-first mindset.
✨Tip Number 4
Research Daikin's company culture and values. Being able to align your personal values with theirs during the interview will demonstrate that you're a good fit for their team and committed to their mission.
We think you need these skills to ace Customer Contact Centre Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle queries, resolve complaints, and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work for Daikin UK and how your values align with theirs. Be sure to include examples of how you've positively impacted customer experiences in the past.
Showcase Relevant Skills: In your application, emphasise skills such as empathy, problem-solving, and effective communication. These are crucial for the Customer Contact Centre Executive role, so make them stand out.
Prepare for Interviews: Research Daikin UK and prepare to discuss how your background fits the role. Be ready to share specific examples of how you've handled difficult customer situations and what you learned from them.
How to prepare for a job interview at Daikin
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for delivering outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with Daikin's values.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various customer service scenarios. Think of examples where you resolved complaints or provided clear information, and be ready to discuss your thought process in those situations.
✨Demonstrate Problem-Solving Skills
Daikin values proactive problem solvers. Be prepared to discuss times when you had to think outside the box to resolve complex issues. Highlight your ability to stay calm under pressure and how you ensure customer satisfaction.
✨Research Daikin and Its Products
Familiarise yourself with Daikin's products and services before the interview. This will not only show your interest in the company but also help you answer questions more effectively and demonstrate your technical understanding of the role.
