At a Glance
- Tasks: Support customers with systems and technology while solving problems in a fast-paced environment.
- Company: Daikin UK, a leader in innovative climate management solutions.
- Benefits: Competitive salary, hybrid working, private medical insurance, and career progression opportunities.
- Other info: Dynamic role with opportunities for training and development.
- Why this job: Join a supportive team and make a real impact on customer experiences.
- Qualifications: Strong problem-solving skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy solving problems and supporting customers with systems and technology? Want to play a key role in helping customers successfully navigate digital platforms while working in a fast-paced, collaborative environment? Are you looking for a role where you can combine technical support, customer interaction and continuous improvement in a growing business?
What’s In It For You?
- Competitive salary and bonus potential
- Hybrid / flexible working
- Private medical and personal accident insurance
- 7% employer pension contribution
- Ongoing training, development and career progression opportunities
- Supportive team environment
How You Can Play Your Part:
As part of the Customer Onboarding & Systems Support team, you will play a key role in supporting customers, installers and internal teams to effectively use Daikin systems, ensuring smooth onboarding and ongoing system performance.
You Will:
- Manage and respond to MyDaikin enquiries and system support requests
- Process and maintain user accounts, logins, permissions and access requests within SLA
- Provide first- and second-line support for system issues, including troubleshooting technical problems
- Support the end-to-end processing of system-based applications and workflows
- Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently
- Investigate recurring issues, identify trends and recommend system or process improvements
- Create and maintain support documentation, FAQs and user guidance
- Deliver training and onboarding support for new customers using Daikin platforms
- Support multiple systems and platforms across the business
- Collaborate cross-functionally to ensure high levels of customer service and delivery.
About You:
This is a great opportunity for someone who is organised, customer-focused and enjoys solving technical challenges in a fast-moving environment. You will bring:
- Strong problem-solving and analytical skills
- Excellent communication skills, with the ability to explain technical concepts clearly
- A highly organised approach with the ability to manage high-volume workloads
- A proactive, team-oriented mindset
- Strong customer service focus and attention to detail
- Confidence working with systems, CRM platforms and digital tools
Desirable:
- Experience in systems support, technical support or customer service environments
- Exposure to CRM systems or digital platforms
- Experience in technical, heating or renewables sectors
Your Interview Journey:
Interview 1: Introduction and Exploration Call
With: Recruitment Team
Purpose: Learn more about Daikin and share your experience, motivations and career goal.
Interview 2: Structured Interview
With: Hiring Manager
Purpose: Deep dive into your experience and suitability for the role.
Interview 3: Final Interview
With: Hiring Manager and Senior Team Member
Purpose: Demonstrate your problem-solving approach and technical understanding.
About Us:
Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.
Systems Support Coordinator in Chelmsley Wood employer: Daikin
Daikin UK is an exceptional employer that prioritises the well-being and development of its employees, offering competitive salaries, hybrid working options, and comprehensive benefits including private medical insurance and a generous pension contribution. The collaborative work culture fosters continuous improvement and provides ample opportunities for career progression, making it an ideal environment for those passionate about technology and customer support in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Coordinator in Chelmsley Wood
✨Tip Number 1
Get to know the company inside out! Research Daikin UK, their products, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, think of examples from your past experiences where you've successfully resolved problems. Be ready to share these during your interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights about the company and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Daikin team.
We think you need these skills to ace Systems Support Coordinator in Chelmsley Wood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Systems Support Coordinator role. Highlight your problem-solving skills and any relevant experience with systems support or customer service. We want to see how you can fit into our fast-paced, collaborative environment!
Show Off Your Communication Skills:Since this role involves explaining technical concepts clearly, don’t shy away from showcasing your communication abilities. Use examples in your application that demonstrate how you've effectively interacted with customers or team members in the past.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is well-structured and free of errors. This reflects your organisational skills, which are crucial for managing high-volume workloads in our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Daikin UK!
How to prepare for a job interview at Daikin
✨Know Your Systems
Before the interview, make sure you have a solid understanding of the systems and platforms Daikin uses. Familiarise yourself with common issues and solutions related to these systems. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and proactive mindset.
✨Communicate Clearly
Since the role involves explaining technical concepts to customers, practice articulating complex ideas in simple terms. You might want to do a mock interview with a friend or family member to refine your communication style and ensure clarity.
✨Emphasise Team Collaboration
Daikin values a collaborative environment, so be ready to discuss how you've worked effectively in teams. Share specific instances where you’ve collaborated cross-functionally to achieve a goal, highlighting your customer service focus and attention to detail.
