At a Glance
- Tasks: Manage customer accounts and resolve queries to exceed sales targets.
- Company: Join Daikin UK, a leader in indoor climate solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and pension contributions.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Exceptional customer service skills and proactive problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Birmingham (hybrid available after initial 6 months) Competitive Salary + Bonus + Benefits
Are you energetic and self-motivated, with a track record for upholding and delivering Customer Service Excellence? This is an excellent opportunity to join our dedicated Internal Customer Account Team, where collaboration brings success.
What’s In It For You?
- Competitive annual bonus.
- Comprehensive private medical and personal accident insurance plans.
- Employer Pension Contributions of 7%.
- Investment in your training and development to encourage and support your career progression within the company.
How You Will Make an Impact?
Manage allocated accounts to achieve/exceed agreed sales targets through the proactive and timely resolution of all customer queries.
You Will Be:
- Building, strengthening and maintaining effective customer relationships (by telephone, emails and at customer events) gathering customer/market insights which could aid additional sales.
- The first point of contact for customers and take ownership of timely enquiry resolution whether that be relating to deliveries, stock availability, or credits on accounts.
- Creating and proactively follow up daily sales and quotes to increase conversion to order placement.
- Taking ownership of Customers Order Book, including accurate processing and maintaining of their orders to meet the customers delivery deadlines; and attention to detail to ensure all orders processed correctly and are within the company discount policy, as well as working with Finance and Supply to manage customers' expectations with any potential issues.
About You:
- Your exceptional customer service and sales order processing expertise will thrive within our dedicated team who elevate the customer experience together every day.
- You’re a proactive problem solver, with ability to offer customers clear and concise solutions through their order journey.
- Bringing your interpersonal skills, you’ll leave a lasting positive impression on our customers and internal teams.
Your Interview Journey:
Interview 1: Introduction and Exploration Call with Your Daikin Recruitment Business Partner. Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
Interview 2: Structured Interview with Hiring Manager. Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Internal Account Developer in Chelmsley Wood employer: Daikin
At Daikin UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and customer service excellence. Our Birmingham location provides a supportive environment with a competitive salary, comprehensive benefits, and significant investment in employee development, ensuring that you can grow your career while making a meaningful impact in the indoor climate management industry.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Developer in Chelmsley Wood
✨Tip Number 1
Get to know Daikin before your interview! Research their values, products, and recent news. This will help you connect your experiences to what they care about, showing you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think of examples where you've gone above and beyond for a customer. Be ready to share these stories during your interviews to demonstrate your proactive problem-solving skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interviews, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Daikin and ready to contribute to our success.
We think you need these skills to ace Internal Account Developer in Chelmsley Wood
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to resolve issues and create positive experiences for customers. Use specific examples to demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how your unique experiences align with what we’re looking for in an Internal Account Developer.
Be Proactive in Your Approach:Show us that you’re a proactive problem solver! In your application, mention times when you took the initiative to resolve a customer issue or improve a process. This will really resonate with us at Daikin.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daikin
✨Know Your Stuff
Before the interview, make sure you research Daikin UK thoroughly. Understand their products, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service excellence, prepare specific examples from your past experiences where you successfully resolved customer issues or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during your interviews. This could be about the team dynamics, how success is measured in the role, or what challenges the team currently faces. It shows that you're engaged and thinking critically about how you can contribute.
✨Be Yourself
During the interviews, let your personality shine through. Daikin values interpersonal skills and a positive attitude, so don’t be afraid to show enthusiasm and authenticity. Remember, they’re looking for someone who fits well within their collaborative culture.
