At a Glance
- Tasks: Support customers and resolve queries in a fast-paced, collaborative environment.
- Company: Join Daikin UK, a leader in innovative climate management solutions.
- Benefits: Enjoy competitive salary, hybrid working, private medical insurance, and career progression.
- Other info: Be part of a diverse team that values innovation and support.
- Why this job: Make a real impact by enhancing customer experiences and solving problems.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy solving problems and supporting customer enquiries? Want to play a key role in helping customers confidently navigate digital platforms while working in a fast-paced, collaborative environment? Come and join our Customer Onboarding team, where you’ll help deliver a seamless experience for our customers throughout their journey with Daikin.
What’s In It For You? Daikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:
- Competitive salary and bonus potential
- Hybrid / flexible working
- Private medical and personal accident insurance
- 7% employer pension contribution
- Ongoing training, development and career progression opportunities
- Supportive team environment
How You Can Play Your Part: As part of the Customer Onboarding team, you will play a key role in supporting internal and external stakeholders to effectively access and use Daikin systems. You will guide users on processes, resolve access and account queries, manage Stand By Me customer enquiries, and work with internal teams to deliver a smooth and efficient customer experience.
You Will:
- Manage customer enquiries through the MyDaikin inbox
- Process, track and complete Daikin ID creation and access requests within agreed service levels
- Support users with account access, permissions, login issues and profile updates
- Investigate customer-reported issues relating to system access, functionality or user experience
- Support the end-to-end processing of Stand By Me applications and associated workflows
- Gather relevant information and coordinate with internal teams to resolve complex queries efficiently
- Deliver guidance and support to new and existing customers throughout their journey with Daikin, helping to minimise delays and improve customer experience
About You: This is a great opportunity for someone who is organised, customer-focused and enjoys responding to and resolving customer queries in a fast-moving environment. You will be a proactive problem solver who takes ownership of issues and is committed to delivering excellent customer outcomes.
You will bring:
- Excellent communication skills, with the ability to provide clear guidance and support to our customers
- A highly organised, proactive approach with the ability to manage high-volume workloads
- Strong customer service experience and great attention to detail
- Confident working with systems such as CRM, SAP and other digital platforms
- Ability to manage multiple priorities in a high-volume environment
Your Interview Journey: Interview 1: Introduction and Exploration Call With: Recruitment Team Purpose: Learn more about Daikin and share your experience, motivations and career goals. Interview 2: Structured Interview With: Hiring Manager Purpose: Deep dive into your experience and suitability for the role.
About Us: Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.
Customer Support Coordinator in Chelmsley Wood employer: Daikin
Daikin UK is an exceptional employer that prioritises the well-being and development of its employees, offering competitive salaries, hybrid working options, and comprehensive benefits including private medical insurance and a generous pension contribution. The collaborative work culture fosters continuous learning and career progression, making it an ideal environment for those passionate about customer support and problem-solving in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator in Chelmsley Wood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daikin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daikin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Coordinator in Chelmsley Wood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daikin:Your cover letter is your chance to shine! Tell us why you want to work at Daikin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daikin!
How to prepare for a job interview at Daikin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
