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- Tasks: Support customers and teams while learning key business systems and tools.
- Company: Join a friendly team in Birmingham with a focus on growth.
- Benefits: Enjoy 25 days holiday, discounts, and a clear path to a permanent role.
- Other info: Induction period to help you settle in and learn the ropes.
- Why this job: Kickstart your career in customer service with hands-on experience and support.
- Qualifications: Minimum Grade 4 in Maths and English; no prior experience needed.
The predicted salary is between 18304 - 18304 £ per year.
Birmingham, West Midlands
Monday–Friday | 9:00am–5:30pm
Salary: £18,304 + great benefits
Minimum Grade 4 in Maths and English required
Ready to kick start your career? If you enjoy talking to people, helping others, and learning new skills, this could be the perfect first step into the world of work! We’re looking for a positive, motivated individual to join our Internal Customer Account team as a Customer Service Apprentice. You don’t need loads of experience — just a great attitude, good communication skills, and a willingness to learn. We’ll teach you the rest!
What’s in it for you?
- You’ll gain real, hands on experience in a busy customer service environment while working towards a Customer Service Practitioner Level 2 qualification.
- From day one, you’ll be fully supported by friendly colleagues who want to see you succeed.
What will you be doing?
- You’ll help support customers and internal teams by learning how to use key business systems and online tools.
- Day to day, you’ll assist with customer orders, quotations, stock checks, and updates, while responding to customer enquiries by phone and online.
- You’ll also work with different teams across the business such as Sales, Logistics, Supply Chain, Workshop, building confidence, communication skills, and a strong understanding of how things work behind the scenes.
The perks:
- 25 days holiday plus bank holidays
- Exclusive discounts on shopping, eating out, and gym memberships
- A clear pathway to a permanent role once qualified
- Opportunities to continue learning beyond Level 2 (up to Level 3 and beyond)
- A supportive, friendly workplace where you’ll be encouraged to grow
About you:
No work experience? No problem. We’re looking for someone who’s keen to learn, enjoys helping people, and wants to build a career in customer service. If you’re comfortable using IT, enjoy problem solving, and can communicate clearly, you’ll fit right in.
Important to know:
Your formal studies will begin after a 4–6 week induction, giving you time to settle in, learn the role, and get to know your team at our Birmingham office.
Ready to apply? Click to get started!
Please note that the closing date for applications is Friday 8th May 2026.
Customer Service Apprentice in Chelmsley Wood employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Chelmsley Wood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, and you'll feel more confident when it’s the real deal.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Remember, they’re looking for someone who fits in with the team, so don’t be afraid to show your positive attitude and willingness to learn.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprentice in Chelmsley Wood
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and your eagerness to learn.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant skills or experiences, even if they’re from school or personal projects. We love seeing how you connect your background to what we do!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon, so we can easily understand your passion and motivation for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Daikin
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Apprentice does. Familiarise yourself with the key responsibilities mentioned in the job description, like assisting with customer orders and responding to enquiries. This will help you demonstrate your enthusiasm and readiness to jump into the role.
✨Show Off Your Communication Skills
Since this role is all about helping people, practice how you communicate your thoughts clearly and confidently. Think of examples from your past experiences where you've successfully helped someone or solved a problem. This will show that you have the right attitude and skills for the job.
✨Ask Thoughtful Questions
Prepare a few questions to ask during the interview. This could be about the training process, team dynamics, or opportunities for growth within the company. Asking questions shows that you're genuinely interested in the role and eager to learn more about the company culture.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show your personality and let your passion for customer service shine through. A positive attitude can go a long way in making a great impression, so keep smiling and stay upbeat throughout the conversation.