At a Glance
- Tasks: Manage customer accounts and resolve queries to exceed sales targets.
- Company: Join Daikin UK, a leader in indoor climate solutions with over 100 years of innovation.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and pension contributions.
- Other info: Hybrid work available after six months, with excellent career progression opportunities.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Strong customer service skills and a proactive approach to problem-solving.
The predicted salary is between 25650 - 31350 £ per year.
Bristol (hybrid available after initial 6 months)
Competitive Salary + Bonus + Benefits
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Are you energetic and self-motivated, with a track record for upholding and delivering Customer Service Excellence? This is an excellent opportunity to join our dedicated Internal Customer Account Team, where collaboration brings success.
Whats In It For You?
- Highly competitive annual bonus.
- Comprehensive private medical and personal accident insurance plans.
- Employer Pension Contributions of 7%.
- Investment in your training and development to encourage and support your career progression within the company.
How You Will Make an Impact?
Manage allocated accounts to achieve/exceed agreed sales targets through the proactive and timely resolution of all customer queries.
You Will Be:
- Building, strengthening and maintaining effective customer relationships (by telephone, emails and at customer events) gathering customer/market insights which could aid additional sales.
- The first point of contact for customers and take ownership of timely enquiry resolution whether that be relating to deliveries, stock availability, or credits on accounts.
- Creating and proactively follow up daily sales and quotes to increase conversion to order placement.
- Taking ownership of Customers Order Book, including accurate processing and maintaining of their orders to meet the customers delivery deadlines; and attention to detail to ensure all orders processed correctly and are within the company discount policy, as well as working with Finance and Supply to manage customers' expectations with any potential issues.
About You:
Your exceptional customer service and sales order processing expertise will thrive within our dedicated team who elevate the customer experience together every day. Youre a proactive problem solver, with ability to offer customers clear and concise solutions through their order journey. Bringing your interpersonal skills, youll leave a lasting positive impression on our customers and internal teams.
Your Interview Journey:
- Interview 1: Introduction and Exploration Call With: Your Daikin Recruitment Business Partner Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
- Interview 2: Structured Interview With: Hiring Manager Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds.
Join us in creating an environment where everyone can thrive.
Internal Cusomer Account Developer in Bristol employer: Daikin
Daikin is an excellent employer, offering a vibrant work culture in Bristol that fosters collaboration and professional development. Employees benefit from competitive salaries, bonuses, and opportunities to enhance their skills in Air Conditioning and Refrigeration, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Cusomer Account Developer in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daikin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daikin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Cusomer Account Developer in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daikin:Your cover letter is your chance to shine! Tell us why you want to work at Daikin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daikin!
How to prepare for a job interview at Daikin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
