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For Companies At a Glance
- Tasks: Resolve customer queries and provide technical support for ASHPs in a dynamic helpdesk role.
- Company: Join Daikin UK, a leader in innovative climate management solutions.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive health insurance.
- Why this job: Transition from hands-on work to an impactful office-based role while using your technical skills.
- Qualifications: HVAC expertise, City & Guilds in Heating & Ventilation, and F-gas qualified.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Bristol (Office Based) Competitive Salary + Bonus + Benefits
Are you a HVAC Specialist with hands-on expertise in fault diagnosis across a range of ASHPs? Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.
Whats In It For You?
- Highly competitive bonus.
- Employer Pension Contributions at 7%
- Comprehensive private medical and personal accident insurance plans.
- Investment in your training and development to encourage and support your career progression within the company.
How You Can Play Your Part:
As a Technical Specialist, you'll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.
You Will Be:
- Acting as the point of escalation to resolve installation and/or service enquiries, knowing the right questions to ask in order to reach a conclusive diagnosis.
- Competent with electrical schematics and problem solving in a fast-paced environment.
- Building strong relationships and trust with customers through excellent communication.
- Customer service centric, upholding the most professional, personable demeanour throughout to deliver service excellence.
About You:
You are technically astute, with a strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous. You possess:
- City & Guilds in Heating & Ventilation L2 or equivalent experience
- F-gas (2079) qualified, with adept experience handling refrigerants.
- G3 unvented cylinders / hot water systems
Your passion for mastering all technical issues has meant you've been a point of escalation to resolve breakdowns and reactive service call-outs. If you're looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.
Your Interview Journey:
- Interview 1: Introduction and Exploration Call with Your Daikin Recruitment Business Partner. Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
- Interview 2: Structured Interview with Hiring Manager. Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.
- Interview 3: Final Formal Interview with Hiring Manager and a Senior Management Team Member. Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
Heat Pump Helpdesk Specialist in Bristol employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heat Pump Helpdesk Specialist in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Daikin UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for those technical questions by brushing up on your knowledge of ASHPs and Daikin Altherma systems. Think about real-life scenarios where you've solved problems and be ready to share those experiences during the interview.
✨Tip Number 3
Show off your communication skills! Since this role is all about building relationships with customers, practice explaining complex technical issues in simple terms. This will demonstrate your ability to connect with clients and provide excellent service.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Heat Pump Helpdesk Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HVAC expertise and any specific experience with ASHPs. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about transitioning to a helpdesk role and how your background makes you the perfect fit for Daikin. Let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Daikin team!
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Brush up on your knowledge of ASHPs and Daikin Altherma systems. Be ready to discuss specific fault diagnosis scenarios you've encountered in the past. This will show that you not only have the hands-on experience but also the ability to translate that into effective troubleshooting strategies.
✨Practice Your Communication Skills
Since this role is all about building relationships with customers, practice explaining complex technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and professionally, even under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interviews. Think of examples from your previous work where you successfully diagnosed and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Enthusiasm for the Role
Let your passion for HVAC and customer service shine through. Research Daikin UK and be prepared to discuss why you want to work there specifically. Showing genuine interest in the company and its values can set you apart from other candidates.
