At a Glance
- Tasks: Support customers with systems and technology while solving problems in a fast-paced environment.
- Company: Join Daikin UK, a leader in innovative climate management solutions.
- Benefits: Enjoy competitive salary, hybrid working, private medical insurance, and career progression.
- Other info: Be part of a supportive team with ongoing training and development opportunities.
- Why this job: Make a real impact by helping customers navigate digital platforms effectively.
- Qualifications: Strong problem-solving skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy solving problems and supporting customers with systems and technology? Want to play a key role in helping customers successfully navigate digital platforms while working in a fast-paced, collaborative environment? Are you looking for a role where you can combine technical support, customer interaction and continuous improvement in a growing business?
Whats In It For You?
Daikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:
- Competitive salary and bonus potential
- Hybrid / flexible working
- Private medical and personal accident insurance
- 7% employer pension contribution
- Ongoing training, development and career progression opportunities
- Supportive team environment
How You Can Play Your Part:
As part of the Customer Onboarding & Systems Support team, you will play a key role in supporting customers, installers and internal teams to effectively use Daikin systems, ensuring smooth onboarding and ongoing system performance.
You Will:
- Manage and respond to MyDaikin enquiries and system support requests
- Process and maintain user accounts, logins, permissions and access requests within SLA
- Provide first- and second-line support for system issues, including troubleshooting technical problems
- Support the end-to-end processing of system-based applications and workflows
- Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently
- Investigate recurring issues, identify trends and recommend system or process improvements
- Create and maintain support documentation, FAQs and user guidance
- Deliver training and onboarding support for new customers using Daikin platforms
- Support multiple systems and platforms across the business
- Collaborate cross-functionally to ensure high levels of customer service and delivery.
About You:
This is a great opportunity for someone who is organised, customer-focused and enjoys solving technical challenges in a fast-moving environment. You will bring:
- Strong problem-solving and analytical skills
- Excellent communication skills, with the ability to explain technical concepts clearly
- A highly organised approach with the ability to manage high-volume workloads
- A proactive, team-oriented mindset
- Strong customer service focus and attention to detail
- Confidence working with systems, CRM platforms and digital tools
Desirable:
- Experience in systems support, technical support or customer service environments
- Exposure to CRM systems or digital platforms
- Experience in technical, heating or renewables sectors
Your Interview Journey:
- Interview 1: Introduction and Exploration Call With: Recruitment Team Purpose: Learn more about Daikin and share your experience, motivations and career goal.
- Interview 2: Structured Interview With: Hiring Manager Purpose: Deep dive into your experience and suitability for the role.
- Interview 3: Final Interview With: Hiring Manager and Senior Team Member Purpose: Demonstrate your problem-solving approach and technical understanding.
About Us:
Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology. We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.
Systems Support Coordinator in Birmingham employer: Daikin
Daikin UK is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary, hybrid working options, and comprehensive benefits including private medical insurance and a generous pension contribution. The collaborative work culture fosters continuous improvement and professional development, making it an ideal environment for those passionate about technology and customer support. Join us in a role where your problem-solving skills will directly impact customer satisfaction and contribute to our innovative legacy in climate management solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Coordinator in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Daikin UK, their values, and their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, think of examples from your past experiences where you've successfully resolved problems. Be ready to share these during your interviews.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to ace your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Daikin team.
We think you need these skills to ace Systems Support Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in systems support and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your problem-solving abilities!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical concepts easily.
Highlight Your Organisational Skills:We’re looking for someone who can manage high-volume workloads effectively. In your application, mention any experiences where you’ve successfully juggled multiple tasks or projects, as this will show us you’re up for the challenge!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Daikin
✨Know Your Systems
Before the interview, make sure you have a solid understanding of the systems and platforms Daikin uses. Familiarise yourself with common issues and solutions related to these systems. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical problems or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This will demonstrate your analytical skills and proactive mindset.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, focus on clear communication, especially when discussing your experience with systems support. This is crucial for a role that involves customer interaction and training.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
