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- Tasks: Provide top-notch technical support and resolve customer queries in a dynamic office environment.
- Company: Join Daikin UK, a leader in innovative climate management solutions.
- Benefits: Enjoy competitive salary, bonuses, pension contributions, and comprehensive health insurance.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real impact by helping customers with your technical expertise and communication skills.
- Qualifications: Hands-on experience in AC systems and strong problem-solving abilities required.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity for an experienced AC Service Engineer to join our growing Helpdesk Team. Your hands-on fault finding expertise will help you transition to our fully office based technical helpdesk environment.
Whats In It For You?
- Highly competitive bonus
- 7% contribution towards your pension
- Comprehensive private medical and personal accident insurance plans
- Investment in your training and development to encourage and support your career progression within the company
What Will You Be Doing?
Providing high-quality aftersales technical support to our customers to satisfactorily resolve service and/or installation enquiries. Working in a busy technical office environment, you'll be able to refer to and interpret electrical schematics and refrigerant circuit diagrams, to guide the customer on the fault investigation and come to a conclusive diagnosis. Maintaining exceptional level of customer satisfaction, by delivering a market-leading service.
About You:
Demonstrating a wealth of hands-on experience, you'll be fully versed in promptly resolving (install/service) technical issues on splits, VRVs, chillers and/or heat pumps. A confident communicator who enjoys assisting customers and fellow engineers with fault diagnosis through clear and concise knowledge sharing. A proactive, self-starter demonstrating a can-do attitude. Comfortable in supporting and educating customers over the phone, via Teams and by email while working within our technical office environment. Whether you're currently in a similar position or ready to come off the tools, your technical expertise and strong communication skills will help you thrive in this role.
About Us:
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
AC Technical Support Advisor (Office Based) in Bath employer: Daikin
Contact Detail:
Daikin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AC Technical Support Advisor (Office Based) in Bath
✨Tip Number 1
Get to know the company! Research Daikin UK and understand their values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers over the phone and via email, make sure you can explain technical concepts clearly and concisely. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining Daikin UK. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace AC Technical Support Advisor (Office Based) in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with AC systems and technical support. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved technical issues in the past and how your communication skills have helped customers. Keep it concise but impactful.
Showcase Your Technical Skills: In your application, don’t forget to mention your familiarity with electrical schematics and refrigerant circuit diagrams. This will demonstrate your readiness for the technical challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Daikin
✨Know Your Technical Stuff
Brush up on your knowledge of AC systems, especially splits, VRVs, chillers, and heat pumps. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and expertise.
✨Practice Clear Communication
Since you'll be assisting customers over the phone and via email, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for the role.
✨Familiarise Yourself with the Company
Research Daikin UK and their products. Understanding their values and commitment to customer satisfaction will help you align your answers with what they’re looking for in a candidate.
✨Show Your Proactive Attitude
Prepare examples that showcase your can-do attitude and problem-solving skills. Think of times when you took the initiative to resolve an issue or improve a process, as this will highlight your proactive nature.