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For Companies At a Glance
- Tasks: Be the voice of Daikin, delivering exceptional service via phone and email.
- Company: Daikin UK is a leader in innovative indoor climate solutions with over 90 years of experience.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and ongoing training.
- Why this job: Join a supportive team that values trust, respect, and outstanding customer service.
- Qualifications: Strong customer service background and a passion for helping others are essential.
- Other info: Hybrid working available; diverse and inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Birmingham
Competitive Salary + Bonus + Benefits
Are you passionate about delivering outstanding customer experiences?
At Daikin UK, we believe that every customer interaction is an opportunity to make a difference. We\’re looking for a Customer Contact Centre Executive who puts people first – someone who listens with empathy, solves problems with care, and thrives on creating positive outcomes for every caller, every time. If you\’re driven by a genuine desire to help others and want to be part of a team that values trust, respect, and exceptional customer service, wed love to hear from you.
What’s In It For You
- A highly competitive annual bonus that reflects your impact and performance.
- 7% employer pension contributions to help secure your future.
- Full product training to give you confidence and expertise in all of Daikin\’s solutions.
- Comprehensive private medical and personal accident insurance for peace of mind.
- Ongoing investment in your training and development, supporting your career growth within a global leader in innovation and sustainability.
With Daikin, you\’re not just joining a company; you\’re becoming part of a team that invests in your growth and celebrates your success.
Your Part
As a key member of our Customer Contact Centre team, you\’ll be the first point of contact for Daikin UKs customers – delivering exceptional service via phone and email. Whether it\’s answering product queries, resolving complaints, or guiding customers through our warranty registration, you\’ll be the voice of Daikin, ensuring every interaction is handled with care, clarity, and professionalism.
Your Day-to-day Responsibilities
- Direct customer contact with end-users via phone and email.
- Delivering high-quality service by resolving queries, managing complaints, and providing clear, concise information.
- Thinking outside the box to resolve complex issues and ensure customer satisfaction.
- Collaborating across departments to chase internal responses and ensure timely resolutions.
- Supporting technical and pre-sales enquiries, taking ownership of escalated post-sales issues.
- Assisting customers with warranty registration and guiding them through the StandbyMe platform.
- Self-managing your workload – proactively seeking out tasks and taking on additional responsibilities when your own are complete.
About You
You’ll bring a strong background in customer service, and a genuine passion for putting the customer first. You\’re someone who thrives in a fast-paced setting, stays calm under pressure, and communicates clearly and confidently – even when handling escalated complaints. We’re looking for someone who’s not just reactive, but proactive, a flexible team player with a positive attitude and a passion for delivering outstanding service. If you\’re the kind of person who enjoys solving problems, thrives in a fast-paced environment, and takes pride in doing things right the first time, wed love to hear from you.
Your Interview Journey
Interview 1: Introduction and Exploration Call
With: Your Daikin Recruitment Business Partner
Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.
Interview 2: Final Formal Interview
With: Hiring Manager and a Senior Management Team Member
Purpose: Your opportunity to demonstrate your technical understanding of the role and practical skills.
About Us
Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.
We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.
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Customer Contact Centre Executive employer: Daikin UK
Contact Detail:
Daikin UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Executive
✨Tip Number 1
Familiarise yourself with Daikin's products and services. Understanding the solutions they offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice active listening skills. Since the role involves direct customer contact, being able to listen carefully and respond empathetically will set you apart as a candidate who truly values customer experience.
✨Tip Number 3
Prepare for scenario-based questions in your interviews. Think of examples from your past experiences where you've successfully resolved customer issues or handled complaints, as this will showcase your problem-solving abilities.
✨Tip Number 4
Showcase your teamwork skills. Since collaboration across departments is key in this role, be ready to discuss how you've worked effectively with others in previous positions to achieve common goals.
We think you need these skills to ace Customer Contact Centre Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle queries, manage complaints, and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work for Daikin UK and how your values align with theirs. Be sure to include examples of how you've positively impacted customer experiences in the past.
Prepare for Interviews: Research Daikin UK and understand their products and services. Prepare to discuss your previous experiences in detail, especially those that showcase your problem-solving skills and ability to work under pressure.
Follow Up: After submitting your application or completing an interview, send a polite follow-up email thanking them for the opportunity. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Daikin UK
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for delivering outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with Daikin's values.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various customer service scenarios. Think about complex issues you've resolved in the past and be ready to discuss your thought process and the steps you took to achieve a positive outcome.
✨Demonstrate Your Problem-Solving Skills
Daikin values proactive problem solvers. Be prepared to discuss times when you had to think outside the box to resolve an issue. Highlight your ability to stay calm under pressure and how you ensure customer satisfaction.
✨Research Daikin and Its Products
Familiarise yourself with Daikin's products and services before the interview. This will not only show your interest in the company but also help you answer questions more effectively and demonstrate your understanding of their operations.