As part of the Customer Onboarding & Systems Support team, you will support customers, installers, and internal teams in using Daikin systems, ensuring smooth onboarding and system performance.
Benefits
- Competitive salary and bonus potential
- Hybrid / flexible working
- Private medical and personal accident insurance
- 7% employer pension contribution
- Ongoing training, development and career progression opportunities
- Supportive team environment
Responsibilities
- Manage and respond to MyDaikin enquiries and system support requests
- Process and maintain user accounts, logins, permissions and access requests within SLA
- Provide first- and second-line support for system issues, including troubleshooting technical problems
- Support the end‑to‑end processing of system-based applications and workflows
- Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently
- Investigate recurring issues, identify trends and recommend system or process improvements
- Create and maintain support documentation, FAQs and user guidance
- Deliver training and onboarding support for new customers using Daikin platforms
- Support multiple systems and platforms across the business
- Collaborate cross‑functionally to ensure high levels of customer service and delivery.
Qualifications
- Strong problem‑solving and analytical skills
- Excellent communication skills, with the ability to explain technical concepts clearly
- A highly organized approach with the ability to manage high‑volume workloads
- A proactive, team‑oriented mindset
- Strong customer service focus and attention to detail
- Confidence working with systems, CRM platforms and digital tools
Desirable
- Experience in systems support, technical support or customer service environments
- Exposure to CRM systems or digital platforms
- Experience in technical, heating or renewables sectors
