At a Glance
- Tasks: Engage with healthcare professionals to enhance customer experience through innovative communication.
- Company: Join Daiichi Sankyo, a global leader in healthcare innovation since 1899.
- Benefits: Opportunity for personal growth, inclusive culture, and making a real impact on patients' lives.
- Other info: Dynamic role with a focus on collaboration and continuous learning.
- Why this job: Be the voice that shapes patient care and drives meaningful change in healthcare.
- Qualifications: Experience in data-driven decision-making and excellent relationship-building skills.
The predicted salary is between 29700 - 36300 £ per year.
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines.
With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders.
Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Purpose of the function
A promotional key account management role to orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care.
Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.
- Roles and Responsibilities
- Uses an omnichannel approach, to engage with customers assigned to them as the primary point of contact through different (omni) channels, including in-person and remote interactions.
- Coordinates appropriate touchpoints with the customer assigned to them as primary point of contact.
Utilising agile marketing campaigns, via symposia, face to face visits, virtual calls, or meetings.
Tailors messages, utilising data insights, networks and relationships to provide a personalized experience.
- Collaborates effectively with different functions (medical, market access, analytics etc.,) to ensure an optimised customer experience.
- Proactively drives insights exchange between the field and office-based roles
- Builds value-oriented relationships with HCPs and develops deep understanding of their needs
- Monitors accounts to have 360°view (incl. environmental overview, sales data, market share, last activity, email responses)
- Feeds data back to the Advanced Analytics team through various tools, including the Customer Relationship Management (CRM) system in a timely and compliant manner.
- Co-create and lead the implementation of account plans and review progress by setting milestones and KPI’s.
- Continually reviews performance of customer engagement and assesses priorities based on data insights.
- Report Adverse Events (AEs) by following defined processes.
- Send medical information queries to the Medical Science Liaison team within appropriate timescales.
- Adherence to all Daiichi Sankyo standard operating procedures with high levels of compliance and integrity.
Education & Experience
Experience using data insights to decide next actions to enhance customer experience
Skills And Additional Requirements
- Distinct knowledge of local network, their decision-processes/ structures
- Advanced ability to identify and map customers and their respective influence maps within your IC S and territory
- Ability to deliver scientific content
- ABPI Qualified and thorough knowledge of the ABPI code of practice
- Excellent relationship building skills
- Excellent active listening skills
- Effective communication skills
- Strong influencing skills Excellent team collaboration skills Be inclusive and embrace diversity
- Develop & Grow, Collaborate & Trust
- Highly engaging with customers Happy to take the initiative to try new things, learning and improving constantly (both successes and failures)Integrity and compliance mindset
- Focused on and curious about customer needs
- Development and growth mindset
- Good at prospecting (find new contacts)
- Analytical and data driven
Why work with us?
Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better.
We can only achieve this ambitious goal together.
That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity.
Here, you will have the opportunity to grow, think boldly, and contribute your ideas.
If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.
#J-18808-Ljbffr
Customer Experience Specialist - Hampshire & Isle of Wight in London employer: Daiichi Sankyo Europe GmbH
Daiichi Sankyo Europe GmbH is an exceptional employer that prioritises the growth and development of its employees within a dynamic and collaborative work culture. Located in a vibrant healthcare hub, the company offers unique opportunities for professional advancement, comprehensive benefits, and a commitment to fostering meaningful relationships with Healthcare Professionals, ensuring that every team member plays a vital role in optimising patient outcomes.
Contact Details:
Daiichi Sankyo Europe GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Hampshire & Isle of Wight in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Daiichi Sankyo Europe GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Daiichi Sankyo Europe GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist - Hampshire & Isle of Wight in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Daiichi Sankyo Europe GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Daiichi Sankyo Europe GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Daiichi Sankyo Europe GmbH!
How to prepare for a job interview at Daiichi Sankyo Europe GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
