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For Companies At a Glance
- Tasks: Engage with healthcare professionals to enhance customer experience through innovative strategies.
- Company: Daiichi Sankyo, a global leader in healthcare innovation since 1899.
- Benefits: Opportunity to make a real impact, continuous learning, and a culture of respect.
- Why this job: Join us to change lives and contribute to groundbreaking healthcare solutions.
- Qualifications: Degree in life sciences, ABPI qualified, and experience in pharmaceutical sales.
- Other info: Embrace diversity and grow in a supportive environment.
The predicted salary is between 40000 - 50000 £ per year.
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Purpose
LOCATION: Teeside
A promotional key account management role to orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care. Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.
Roles and Responsibilities
- Uses an omnichannel approach, to engage with customers assigned to them as the primary point of contact through different (omni) channels, including in-person and remote interactions.
- Coordinates appropriate touchpoints with the customer assigned to them as primary point of contact.
- Utilises agile marketing campaigns, via symposia, face to face visits, virtual calls, or meetings.
- Tailors messages, utilising data insights, networks and relationships to provide a personalized experience.
- Collaborates effectively with different functions (medical, market access, analytics, etc.) to ensure an optimised customer experience.
- Proactively drives insights exchange between the field and office-based roles.
- Builds value-oriented relationships with HCPs and develops deep understanding of their needs.
- Monitors accounts to have a 360° view (incl. environmental overview, sales data, market share, last activity, email responses).
- Feeds data back to the Advanced Analytics team through various tools, including the Customer Relationship Management (CRM) system in a timely and compliant manner.
- Co-create and lead the implementation of account plans and review progress by setting milestones and KPIs, continually reviews performance of customer engagement and assesses priorities based on data insights.
- Report Adverse Events (AEs) by following defined processes.
- Send medical information queries to the Medical Science Liaison team within appropriate timescales.
- Adherence to all Daiichi Sankyo standard operating procedures with high levels of compliance and integrity.
Education & Experience
- Degree level education, preferably life sciences
- ABPI Qualified and thorough knowledge of the ABPI code of practice
- Experience using data insights to decide next actions to enhance customer experience
- Substantial experience of successful primary and secondary care pharmaceutical sales
- Demonstrated ability to understand, interpret and communicate effectively the findings of clinical trial data and relevant clinical guidelines.
- Full driving licence
- Competent user of Microsoft Office software products
Skills And Additional Requirements
- Distinct knowledge of local network, their decision-processes/ structures
- Advanced ability to identify and map customers and their respective influence maps within your ICS and territory
- Ability to deliver scientific content
- Excellent relationship building skills
- Excellent active listening skills
- Effective communication skills
- Strong influencing skills
- Excellent team collaboration skills
- Be inclusive and embrace diversity
- Develop & Grow, Collaborate & Trust
- Highly engaging with customers
- Happy to take the initiative to try new things, learning and improving constantly (both successes and failures)
- Integrity and compliance mindset focused on and curious about customer needs
Why work with us?
Working at Daiichi Sankyo is more than just a job – it is your chance to make a difference and change patients’ lives for the better. We can only achieve this ambitious goal together. That is why we foster a culture of mutual respect and continuous learning, with a strong commitment to inclusion and diversity. Here, you will have the opportunity to grow, think boldly, and contribute your ideas. If you have a proactive mindset and passion for addressing the needs of patients, we eagerly await your application.
Key Account Specialist (Customer Experience Specialist - Teeside (m/f/d) employer: Daiichi Sankyo Europe GmbH
Contact Detail:
Daiichi Sankyo Europe GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Specialist (Customer Experience Specialist - Teeside (m/f/d)
✨Tip Number 1
Get to know the company inside out! Research Daiichi Sankyo's values, recent projects, and their approach to customer experience. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer experience and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Key Account Specialist position.
We think you need these skills to ace Key Account Specialist (Customer Experience Specialist - Teeside (m/f/d)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Specialist role. Highlight your experience in customer engagement and data insights, as these are key to delivering a personalised customer experience.
Showcase Your Skills: Don’t forget to emphasise your relationship-building skills and ability to communicate effectively. We want to see how you can engage with healthcare professionals and collaborate across functions.
Be Data-Driven: Since this role involves using data insights to enhance customer experience, include examples of how you've used data in previous roles. This will show us that you understand the importance of a 360° view of customer accounts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Daiichi Sankyo.
How to prepare for a job interview at Daiichi Sankyo Europe GmbH
✨Know Your Customer Insights
Before the interview, dive deep into understanding how Daiichi Sankyo uses data insights to enhance customer experience. Familiarise yourself with their omnichannel approach and think of examples where you've successfully used data to tailor your interactions with clients.
✨Showcase Your Relationship Building Skills
Prepare to discuss specific instances where you've built strong relationships with healthcare professionals. Highlight your active listening skills and how they’ve helped you understand client needs better, as this is crucial for a Key Account Specialist role.
✨Be Ready to Discuss Compliance
Since adherence to compliance and integrity is key at Daiichi Sankyo, brush up on the ABPI code of practice. Be prepared to explain how you ensure compliance in your work and share any relevant experiences that demonstrate your commitment to ethical practices.
✨Demonstrate Your Team Collaboration
Think of examples where you've collaborated effectively with different functions, like medical or analytics teams. Be ready to discuss how you’ve co-created account plans and driven insights exchange, showcasing your ability to work well in a team environment.