At a Glance
- Tasks: Engage with healthcare professionals and enhance their experience through personalised interactions.
- Company: Join Daiichi Sankyo, a global leader in pharmaceutical innovation with over 120 years of experience.
- Benefits: Enjoy work-life balance, growth opportunities, and health and wellbeing support.
- Other info: This is an entry-level, full-time role based in South East London.
- Why this job: Make a real impact on patient care while developing your skills in a dynamic environment.
- Qualifications: ABPI qualified with strong relationship-building and analytical skills; eager to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
Customer Experience Specialist - South East London
Join to apply for the Customer Experience Specialist - South East London role at DAIICHI SANKYO UK LIMITED
Customer Experience Specialist - South East London
1 day ago Be among the first 25 applicants
Join to apply for the Customer Experience Specialist - South East London role at DAIICHI SANKYO UK LIMITED
Passion for Innovation. Compassion for Patients.
With over 120 years of experience and approximately 19,000 employees in more than 30 countries/regions, Daiichi Sankyo is dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around the world.
In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every precious moment of life.
In Oncology, we are driving innovation in solid tumours and blood cancers, founded on breakthrough science from our own labs in Japan. We aspire to create better tomorrows for people living with cancer and their loved ones.
Our European headquarters are in Munich, Germany, and we have affiliates in 15 European countries and Canada.
Customer Experience Specialist - South East London
Field Based
Purpose: A promotional key account management role to orchestrate customer experience and act as the primary point of contact for a set of Healthcare Professionals (HCPs) across primary and secondary care.
Delivers personalised customer experience based on data insight through customer journeys that are integrated across multiple channels as well as functions.
Roles And Responsibilities
- Uses an omnichannel approach, to engage with customers assigned to them as the primary point of contact through different (omni) channels, including in-person and remote interactions.
- Coordinates appropriate touchpoints with the customer assigned to them as primary point of contact. Utilising agile marketing campaigns, via symposia, face to face visits, virtual calls, or meetings. Tailors messages, utilising data insights, networks and relationships to provide a personalized experience.
- Collaborates effectively with different functions (medical, market access, analytics etc.,) to ensure an optimised customer experience.
- Proactively drives insights exchange between the field and office-based roles.
- Builds value-oriented relationships with HCPs and develops deep understanding of their needs.
- Monitors accounts to have 360°view (incl. environmental overview, sales data, market share, last activity, email responses).
- Feeds data back to the Advanced Analytics team through various tools, including the Customer Relationship Management (CRM) system in a timely and compliant manner.
- Co-create and lead the implementation of account plans and review progress by setting milestones and KPI’s,
- Continually reviews performance of customer engagement and assesses priorities based on data insights.
- Report Adverse Events (AEs) by following defined processes.
- Send medical information queries to the Medical Science Liaison team within appropriate timescales.
- Adherence to all Daiichi Sankyo standard operating procedures with high levels of compliance and integrity.
- Sales target (territory level)
- Customer journeys in the CRM
- Customer satisfaction measurements e.g. NPS, CES.
Skills Required:
Technical And Additional Requirements
- Distinct knowledge of local network, their decision-processes/ structures
- Advanced ability to identify and map customers and their respective influence maps within your ICS and territory
- Experience using data insights to decide next actions to enhance customer experience
- Ability to deliver scientific content
- ABPI Qualified and thorough knowledge of the ABPI code of practice
Leadership Skills
- Excellent relationship building skills
- Excellent team collaboration skills
Mindset & Behaviours
- Be inclusive and embrace diversity
- Develop & Grow,
- Highly engaging with customers
- Happy to take the initiative to try new things, learning and improving constantly (both successes and failures)
- Integrity and compliance mindset
- Focused on and curious about customer needs
- Development and growth mindset
- Good at prospecting (find new contacts)
- Analytical and data driven
Why work with us?
What we offer
- Work-Life-Balance
- Growth and Development
- Health and Wellbeing Support
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Pharmaceutical Manufacturing
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#J-18808-LjbffrCustomer Experience Specialist - South East London in Uxbridge employer: Daiichi Sankyo Europe GmbH
At Daiichi Sankyo UK Limited, we pride ourselves on being an exceptional employer that fosters a culture of innovation and compassion. Our commitment to employee growth is evident through comprehensive health and wellbeing support, a strong work-life balance, and opportunities for professional development, all set against the vibrant backdrop of South East London. Join us in making a meaningful impact on patient care while enjoying a collaborative and inclusive work environment.
Contact Details:
Daiichi Sankyo Europe GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - South East London in Uxbridge
✨Tip Number 1
Familiarise yourself with the local healthcare landscape in South East London. Understanding the key players, decision-making processes, and the specific needs of healthcare professionals (HCPs) in your area will give you a significant edge during interviews.
✨Tip Number 2
Showcase your ability to use data insights effectively. Be prepared to discuss how you've previously used data to enhance customer experiences or drive engagement, as this is a crucial aspect of the role.
✨Tip Number 3
Demonstrate your relationship-building skills by preparing examples of how you've successfully collaborated with different teams or stakeholders in past roles. This will highlight your ability to work cross-functionally, which is essential for this position.
✨Tip Number 4
Be ready to discuss your approach to continuous learning and improvement. The company values a growth mindset, so share instances where you've taken the initiative to learn new skills or adapt to changes in your work environment.
We think you need these skills to ace Customer Experience Specialist - South East London in Uxbridge
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and skills required for the Customer Experience Specialist position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles where you've engaged with healthcare professionals or used data insights to enhance customer experiences. Specific examples will make your application stand out.
Showcase Your Skills:Daiichi Sankyo values relationship-building and collaboration. Make sure to include examples of how you've successfully built relationships in past roles and worked effectively within a team.
Craft a Compelling Cover Letter:Your cover letter should not only express your enthusiasm for the role but also demonstrate your understanding of the company’s mission and how you can contribute to it. Personalise it to reflect your passion for innovation and compassion for patients.
How to prepare for a job interview at Daiichi Sankyo Europe GmbH
✨Understand the Company and Its Values
Before your interview, take some time to research Daiichi Sankyo and its mission. Familiarise yourself with their focus on innovation in healthcare and how they aim to improve patient lives. This will help you align your answers with their values during the interview.
✨Showcase Your Customer Engagement Skills
As a Customer Experience Specialist, you'll need to demonstrate your ability to build relationships with healthcare professionals. Prepare examples from your past experiences where you've successfully engaged customers or clients, highlighting your communication and relationship-building skills.
✨Be Data-Driven
The role requires using data insights to enhance customer experience. Be ready to discuss how you've used data in previous roles to inform your decisions or strategies. This could include examples of how you monitored customer feedback or adjusted your approach based on analytics.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think about potential challenges you might encounter in the role and how you would address them, demonstrating your proactive mindset and adaptability.
