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- Tasks: Provide technical support for video surveillance equipment and assist customers with troubleshooting.
- Company: Join a leading tech firm focused on innovative security solutions.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to learn new technologies and grow your career in a fast-paced industry.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Must speak Mandarin, have prior technical support experience, and excellent communication skills.
The predicted salary is between 20000 - 30000 £ per year.
1. Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
2. Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
3. Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
4. Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
5. Test and diagnose faults and undertaking repair of video surveillance equipment.
Qualifications:
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Good at handling pressures;
- The ability to learn new technologies fast;
- A positive attitude;
- Initiative, honesty and integrity.
(JD-000166D)Technical Support Internship(Mandarin Speaker) employer: Dahua
Contact Detail:
Dahua Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (JD-000166D)Technical Support Internship(Mandarin Speaker)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. We recommend role-playing with a friend or using online resources to get comfortable with troubleshooting questions. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your passion for technology! When chatting with potential employers, share your experiences with video surveillance equipment and any relevant projects you've worked on. We want to see that spark in you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace (JD-000166D)Technical Support Internship(Mandarin Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in technical support or customer service. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Technical Support Internship and how your background makes you a great fit. We love seeing enthusiasm and a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and team members, make sure your application reflects your ability to convey information clearly. We appreciate straightforward and friendly language!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dahua
✨Know Your Tech
Brush up on your knowledge of video surveillance equipment and related technologies. Be ready to discuss specific products and how they work, as well as any troubleshooting experiences you've had in the past.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and distributors, practice explaining technical concepts in simple terms. Think of examples where you’ve successfully communicated complex information to non-technical audiences.
✨Demonstrate Your Customer Service Mindset
Prepare to share instances where you’ve gone above and beyond for a customer. Highlight your ability to listen to feedback and adapt your approach based on customer needs, which is crucial for maintaining good relationships.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle hypothetical technical problems during the interview. Practice articulating your thought process when diagnosing issues and how you would collaborate with R&D or other teams to find solutions.