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For Companies At a Glance
- Tasks: Support customers with technical issues and product configurations while training their staff.
- Company: Join Dahua Technology, a global leader in smart IoT security solutions with a strong focus on R&D.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic industry.
- Why this job: Be part of an innovative team impacting global security solutions and enhancing customer experiences.
- Qualifications: Must have 2+ years in technical support, fluent in English, and a background in IT or CCTV.
- Other info: Mandarin speakers are preferred; programming skills are a bonus!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Job description
Job Position: Technical Support Engineer
Industry: Security and Surveillance
Job Type: Full time
Location: Maidenhead and other places in the UK as business requires
Company Overview
Dahua Technology is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, Dahua Technology offers end-to-end security solutions, systems, and services to create values for city operations, corporate management, and consumers.
With more than 16,000 employees and over 50% engaged in R&D, Dahua Technology has solutions, products, and services applied in 180 countries and regions. Since the launch of the industry’s first self-developed 8-channel embedded DVR in 2002, Dahua Technology has devoted itself to technological innovation and been continuously increasing its investment in R&D, putting around 10% of its annual sales revenue into R&D. The company continues to explore emerging opportunities based on video IoT technologies and has already established business in machine vision, video conferencing systems, professional drones, electronic license plates, RFID, and robotics etc.
Moreover, Dahua Technology has established 53 overseas subsidiaries and representative offices covering the Asia Pacific, North America, Europe, Africa and other regions to provide customers with speedy and high-quality services. In addition, Dahua products are widely applied in key vertical markets such as public security, traffic, retail, banking & finance, and energy etc. Numerous major projects have been installed with Dahua solutions and products – China International Import Expo, the Rio Olympics, G20 Hangzhou Summit, BRICS Xiamen Summit, Lincoln City Surveillance in UK, Recife CBTU Subway in Brazil as well as many others.
Dahua Technology has applied for over 2,800 patents, including more than 150 international patents. Dahua Technology has been ranked 2nd for 5 years in a row in the global CCTV & video surveillance equipment market, and has maintained its spot in the 2019 a&s Security 50, ranking 2nd for two consecutive years.
Job Description
Project Technical Support and Delivery:
1. Verify and identify tech issues from a big/complex system, typically with 50+ devices, including management software and specified network requirements.
2. Troubleshooting, testing, escalating and communicating internally and externally.
3. To complete the project bidding work, to help customers make the tender documents, and make project tenders, according to the required standard.
4. Provide specified technical training for target project customers after understanding their technical skill levels.
5. Understand and consolidate customer demand for products, and provide feedback for product improvement.
6. Figure out new opportunities within communication during support and report/discuss internally.
Project Management:
1. Following the progress of big projects from the early stage, figure/dig out technical risks and advise, then correct them in advance.
2. Host the routine project meetings and follow up related tracking lists.
3. Cooperate and assist POC tests
4. Communicate with multiple teams, including sales, solution, product, R&D, quality, etc.
Key Attributes
1. Prior experience in a technical support role and interests in learning/operating electronics and network devices
2. Good at handling pressures and a positive attitude
3. Initiative, honesty and integrity
Required Skills and Qualifications
1. CCTV, IT, Network, communications, computers background or other related fields.
2. More than 2 years’ related experience.
3. Fluent English both in reading, writing and speaking.
Technical Support Engineer( Mandarin Speaker) employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer( Mandarin Speaker)
✨Tip Number 1
Familiarise yourself with Dahua Technology's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your technical skills related to CCTV, IT, and networking. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved technical issues, as this is a key part of the role.
✨Tip Number 4
Network with current or former employees of Dahua Technology. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Technical Support Engineer( Mandarin Speaker)
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Technical Support Engineer position. Make sure you understand the key responsibilities and required skills, especially the importance of technical knowledge in CCTV, IT, and networking.
Tailor Your CV: Highlight your relevant experience in technical support roles, particularly any work related to security and surveillance technologies. Emphasise your ability to handle pressure and learn new technologies quickly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully solved technical problems or trained others in the past, aligning with the company's focus on customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for any grammatical errors or typos, and ensure that your documents are clear and professional, reflecting your attention to detail.
How to prepare for a job interview at Dahua UK & Ireland
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to CCTV, IT, and networking. Be prepared to discuss specific technologies and how they relate to the role, as this will demonstrate your expertise and confidence.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues. This will highlight your ability to handle pressure and find solutions, which is crucial for a Technical Support Engineer.
✨Emphasise Your Communication Skills
Since you'll be interacting with customers and training their staff, it's important to showcase your communication abilities. Practice explaining complex technical concepts in simple terms to demonstrate your teaching skills.
✨Research Dahua Technology
Familiarise yourself with Dahua's products, services, and recent innovations. Understanding the company's position in the market and its technological advancements will show your genuine interest and help you align your answers with their goals.
